Instructure, the maker of The Canvas Learning Platform used by 50M users around the globe, is seeking experienced Delivery Managers with a proven track record in the Software-as-a-Service (SaaS) industry to join a newly forming team. As a Delivery Manager, you will play a pivotal role in ensuring the efficient delivery of our cloud-based products, collaborating closely with the R&D organization to drive value for our customers and the business.

WHAT YOU NEED TO KNOW/HAVE:

• We are seeking an experienced Delivery Manager with a proven track record in the Software-as-a-Service industry, who understands the unique challenges and opportunities of delivering cloud-based solutions and managing cross-functional software teams
• Strong ability to facilitate complex problem-solving and keep initiatives on track.
• Broad knowledge of various project management methodologies, including Agile practices and traditional project management with an understanding of when to apply different processes effectively.
• Skilled at identifying dependencies, gaps, and challenges, and managing resolutions.
• Knowledge of design thinking, lean methodologies, Agile (Scrum, Kanban), CI/CD, and roadmap planning.
• Familiarity with Agile and engineering tools (e.g., JIRA, Confluence, GitHub).
• Proactive and Positive Attitude: A results-oriented mindset focused on delivering value, with the ability to stay positive yet realistic in challenging situations.
• Risk Management: Ability to identify risks early, raise issues, and facilitate mitigations/solutions to keep projects on track.
• Experience in managing contracts and vendors.
• Strong analytical skills and the ability to use data to inform decisions.
• Excellent communication and interpersonal skills to build relationships and foster collaboration across diverse teams and stakeholders.
• Commitment to leading by serving and supporting teams, with proven skills in motivating and influencing cross-functional teams.

• Standardize and manage key Agile ceremonies such as planning, backlog grooming, and retrospectives.
• Initiate and support efficient and fast decision making process
• Collect input from multiple teams so that the organization has all the information needed for proper planning of the OKRs.
• Ensure effective communication of progress, challenges, and delays.
• Oversee dependency management across product groups and teams to ensure seamless project execution.
• Implement and monitor productivity metrics (e.g., DORA Metrics), and share insights on production uptime and process effectiveness.
• Handle day-to-day tasks related to hiring, consultant management, contract renewals, and budgeting.
• Lead the project management of key strategic technology initiatives, collaborating with cross-functional teams.
• Assist product groups and teams in planning (OKRs, strategic plans) and address their operational needs.
• Facilitate cross-functional communication and coordination to ensure alignment (e.g., Security, Support, CSMs).
• Collaborate with Engineering leadership on capacity planning, providing insights and data to support decision-making without directly owning the process.