Demand Hub Call Handler/Dispatcher

at  Cambridgeshire Constabulary

Force
Cambridgeshire Constabulary
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
Demand Hub
Location
Headquarters, Huntingdon, Cambs
Grade
Scale 5
Salary
£37,235 including allowances
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Allowance
Shift Allowance, Weekend Working Allowance
Annual weekend working hours
270.24
Shift allowance %
20%
Hours / Week
37
Tenure
Yes
Tenure period in months
18
Due to the extensive training programme required for this role, the successful candidate will not be able to apply for another police staff role within Bedfordshire, Cambridgeshire & Hertfordshire police forces for the period of time stipulated above, from their start date. They may apply to be a Police Officer.
Closing Date
30/11/2024, 23:55
Job Description

DEMAND HUB – POLICE CALL HANDLER & DISPATCHER

Do you thrive under pressure? Can you stay calm when it really counts? If so, you could be exactly who we’re looking for to work in our Demand Hub as a Police Call Handler or Dispatcher.

WHY WORK FOR CAMBRIDGESHIRE CONSTABULARY?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

WHAT YOU’LL DO AS A POLICE CALL HANDLER:

• Answer emergency and non-emergency calls with professionalism and care.
• Stay calm and focused, guiding callers through urgent and sometimes life-threatening situations.
• Work as part of a dedicated team that makes a difference in people’s lives every day.
• Handle multiple tasks simultaneously from handling calls from the public, to calling other emergency services and recording crimes.

WHAT YOU’LL DO AS A POLICE DISPATCHER:

• Dispatch police units in response to emergency and non-emergency calls.
• Provide real-time support and clear communication to officers in the field.
• Monitor and prioritise incidents, ensuring the right resources are sent to the right places.
• Handle multiple tasks simultaneously, from tracking police units to updating incident logs.