DIGITAL ACCOUNT MANAGER - GERMAN - REMOTE

TTEC is seeking a German speaking Principal Account Manager/ Customer Success Manager to join TTEC Digital, EMEA.
At TTEC, we’re all about the Human Experience. Elevated. As a Digital Account Manager - German based remotely in either the UK, the Netherlands or Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

WHAT SKILLS YOU’LL NEED:

• 6+ years technical operations management experience, preferably working with contact centre cloud or SaaS solutions and services
• 6+ years external client management experience
• Strong consultative approach and client relationship management capabilities
• Demonstrated ability to mentor or direct technical support teams
• Experience delivering or managing premise or cloud contact centre technologies including Unified Communications, data network management, contact channels and automation technologies (IVR, Bots).
• German languages skills
• This role can be based in the UK, the Netherlands or Poland

WHO WE ARE:

TTEC Digital is a global CX Solutions Company that has integrated the best solutions in the cloud. Through our CX as a Service (CXaaS) offering, we design, build, and operate omnichannel customer journeys powered by Automation & AI for our enterprise customers.
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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As part of our Account Management/Customer Success team, you will work with cross-functional operational support teams while leading the daily delivery of world-class service to our enterprise clients. As a trusted advisor to our clients, you will have oversight of the managed technical operations, building and maintaining client relationships, ensure client satisfaction and operational excellence, mitigate risks and assist with account expansion efforts.