Digital Member Center Agent at Ignite Credit Union

Portage, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

18.61

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Digital Communication, Phone Support, Video Conferencing, Email Support, Digital Adoption, Troubleshooting, Card Services, Bill Payment Support, Relationship Selling, Solution-based Conversations, Fraud Awareness, Data Verification, Technical Proficiency

Industry

Banking

Description

Description Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you! Benefits Offered: Bi-weekly 401(k) Match and Profit Sharing Education reimbursement Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc. Full Medical, Dental, Vision, and Prescription Insurance coverage Health Savings Account with bi-weekly Employer Contributions Employer Paid Life Insurance Employer-paid Short and Long Term Disability coverage Pet Insurance Health Advocacy Support Generous Paid Time Off 12 Paid Holidays Employee Assistance Programs Monthly commissions and incentives Employee Appreciation Events Community Volunteering Opportunities Performance and Discretionary Bonuses Employee Discount Program for travel, shopping, restaurants, etc. … and more Requirements Digital Member Center Agent — Help members, anywhere they are. We’re looking for a Digital Member Center Agent who enjoys helping people, solving problems, and using technology to deliver exceptional service. The Digital Member Center Agent supports members and potential members through phone, email, video, and other digital channels while promoting digital adoption and meeting performance goals. What the Digital Member Center Agent Will Do Provide member and potential member support through phone, email, video, and other digital channels Complete daily transactions, answer questions, and resolve issues using a one-stop resolution approach Troubleshoot card and bill payment concerns Identify needs and recommend Credit Union products and services that improve member engagement Safeguard member information through strong verification, confidentiality, and fraud awareness Support member communications (welcome packets, birthday letters, loan letters) and participate in community events What Success Looks Like for the Digital Member Center Agent Exceptional service aligned with the Credit Union’s Core Values Meeting or exceeding key performance indicators (KPIs) Accurate, timely support with minimal errors Consistent relationship selling and solution-based conversations What We’re Looking For in a Digital Member Center Agent High school diploma or GED 1–3 years of customer service or related experience (financial services preferred) Strong communication skills, including on-camera professionalism Comfortable using multiple systems and digital tools Self-motivated, goal-driven, and eager to exceed expectations At Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today! Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.

Responsibilities

The Digital Member Center Agent provides support to members via phone, email, and video while resolving transactions and troubleshooting issues. They also identify member needs to recommend appropriate financial products and services to improve engagement.