Digital & Transformational Lead/PCN Manager Moorlands Rural PCN

at  North Staffordshire GP Federation

The DTL/PCN Managers areas of responsibility include: DIGITAL AND TRANSFORMATION LEAD: To support PCN Practices with the increased access to care for patients. To support the adoption of new technology and other initiatives to improve the care offer. To enable PCN staff to work more effectively to support the sustainability of General Practice services. Assist in the delivery, adoption and improvement of new technology to enhance patient access and experience.
Develop ways to increase PCN productivity effectively. Build relationships and facilitate the collaboration between Practices to support the delivery of care to all patients registered with the PCN Practices, where Hub arrangements are in place. Review and improve the PCNs digital maturity with the use of data, ensuring data quality is improving. Help develop strategies to move the PCN along the Maturity Matrix over the coming years.
To understand demand, capacity and activity with the use of data and drive improvements. Support in the patient experience of access and staff experience at work. Ensure operational efficiency. Support in improving the health management of the population, quality of care and the efficiency of the the PCN operations.
Develop an understanding of the type and intensity of the support needs of the PCN and coordinating the support, including through the OD programmes. Support in the adoption of national and local initatives through integrated working at PCN, Practice and neighbourhood level to improve access to services for patients. Ensure that all digital and operational PCN transformation is alighned and embedded with ICS and national strategies. Co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN.
Manage contractual requirements on behalf of the PCN. To provide strategic advice/support for the PCN.To manage the workflow processes in relation to the above. PCN MANAGER: First point of contact for Practice Managers with regard to delivery of PCN projects/schemes. Co-ordinate training and development of PCN staff.
Support recruitment, induction and training of the new ARRS funded roles within the PCN. Exploring new models of employment. Undertake the recruitment of any new PCN employees from advert to recruitment. Produce contracts for directly employed PCN staff and liaise with third party providers regarding contracts and reimbursement.
Perform new starter inductions including registering on clinical systems and all necessary software. Design and create job descriptions, person specifications, interview templates and inductions. To provide financial advice/support for the PCN. Management and administrative support of monthly meetings.
Link in with member practices to design rotas for PCN employed staff to ensure that they are effectively embedded and co-ordinated equitably across the patch. Maintain a register of professional registrations and manage absences e.g. leave & sickness. Maintain and update personnel files.
Ensure the PCN team Statutory and Mandatory training is up to date and recorded correctly. Conduct annual appraisals and performance management of PCN staff n.b. clinical supervision will be provided by an appropriate registered healthcare professional. FINANCE: To work alongside Practice Managers within the PCN for the setting up and maintaining of new financial systems.
To monitor and check the accuracy of the any submissions for Enhanced Services, Contractual requirements on behalf of the PCN and ensure that all claims are submitted on a monthly and quarterly basis. Ensure that PCNs physical and financial resources are managed and maintained for maximum effectiveness through: - Ensuring financial risks are recognised and appropriate action taken; - Monitoring expenditure and identifying significant deviations from plan; - Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required; - Ensuring all claims are submitted in good time and payment made and received. - Ensuring the practices allocation of resources if fair and equitable; - Present financial plans, monitoring information and reports to PCN as required. Make regular payments to member practices of the PCN and pay any PCN related invoices in a timely fashion after final approval by the Clinical Directors.
Complete submissions to the CCG for Additional roles reimbursement schemes (ARRS) along with sending the relevant invoice to claim the reimbursement into the PCN account. Help achieve objectives as measured in the PCN dashboard, with a view to obtaining maximum investment and impact funding. ORGANISATIONAL: Manage PCN Practices organisation development in conjunction with the Clinical Directors and support the strategic development of all PCN practices. Ensure the PCN has a Business Continuity policy that is updated and in which everyone is kept fully aware.
Work with the PCN Clinical Directors for strategic and operational planning processes to support the PCNs objectives. Support the PCN Clinical Directors with the writing business and development plans as required. IM&T: Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance. To oversee the administration of the PCN.
To ensure the integrity of the system working with the CCG and other NHS bodies to implement their guidance. WELFARE: Organise PCN events including educational and organisational development sessions. WORKING RELATIONSHIPS: To work as a flexible member of the PCN providing support to other team members when necessary. To take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high quality services.
Encourage staff to collaborate through sharing information and intelligence across different activities. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: - Act in a way that recognises the importance of peoples rights; interpreting them in a way that is consistent with Practice procedure, policies and current legislation. - Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. - Behave in a manner which is welcoming to and of the individual, being non-judgmental and respecting individual circumstances and rights.
PERSONAL/PROFFESIONAL DEVELOPMENT: The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work. Training may need to be undertaken outside of normal practice hours, and off site. QUALITY AND GOVERNANCE: The post-holder will strive to maintain quality within the PCN, and will: Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision. Work effectively with individuals in other agencies. Effectively manage own time, workload and resources. Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement.
COMMUNICATION: The PCN Business Manager will ensure effective communication is maintained within the Network

Please refer the Job description for details