Salary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?:
Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 2 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 48,000+ staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care.
The Senior Director of Consulting and Analytics is seeking a results-driven leader for a new Director of Analytics role within the Centre for Advanced Analytics, Data Science and Innovation (CAADSI) portfolio at FH. The Director will be leading analytics optimization in acute, community and data enterprise modelling. This unique opportunity supports a growing team in an evolving environment with changing systems and allows for key partnerships with the Ministry of Health, BC Health Authorities and business partners.
Our ideal candidate is a clear, caring and courageous leader that brings a strong business acumen, a strategic methodology, healthcare project implementation experience and technical analytics skills. They will manage a team of senior data analysts in driving innovation while demonstrating best practices to ensure a compliant organization. This leader will be an advocate for continuous improvement and an agile frontrunner capable of managing both transactional deliverables and team development.
Detailed Overview:

PROFESSIONAL/TECHNICAL CAPABILITIES

• Expertly applies knowledge of qualitative and quantitative analysis, forecasting and scenario development, as well as strategic and service planning in complex environment with competing interest and priorities
• Uses expertise to influence internal and external partners in support of the strategic priorities and performance expectations of the organization
• Expertly communicates service and directional plans, performance improvement projects, metrics and results, and the knowledge gained from comprehensive/complex qualitative and quantitative analysis, forecasting and scenario development to audiences both internal and external to the organization.
• Acts as a senior advisor on strategic level issues & opportunities, as well as service level implications from organizational changes
• Demonstrates effective leadership to engage, inspire and involve partners including staff and physicians in a complex and interrelated system to implement necessary improvements and system efficiencies in both the planning and implementation stages.
• Demonstrates comprehensive understanding and experience with strategic issues and service opportunities across the continuum of care.
• Utilizes sounds business acumen to manage the fiscal resources of assigned area and projects in a manner that is financially responsible and consistent with the overall goals of the organization.
• Exhibits effective leadership, coaching, and mentorship to designated staff and managers, fosters collaborative working relationships, and supports the ongoing development of staff.

Reporting to the Senior Director, Centre for Advanced Analytics, Data Science, and Innovation (CAADSI), the Director, Analytics implements the strategies developed and outlined by Senior Leadership for enterprise analytics management and reporting of administrative / operational, clinical and corporate data, in support of the attainment of the strategic objectives and performance plans of the organization. Surfaces strategic and innovative opportunities to Senior Leadership and implements solutions that deliver high quality, meaningful information and business intelligence, and optimize the use of health care resources employed to deliver services across the care continuum and improve population health and outcomes. Provides comprehensive support and ensures alignment for directional and service planning and forecasting across FHA transformation initiatives, programs, networks, continuums and entities. Directs project management and technical activities, including identifying client problems and solving technical issues, assessing appropriate KPIs, automating and optimizing reporting workflows, trend analysis, program evaluation, and data lake modelling, for system-wide and entity-based performance improvement initiatives to enable best practice implementation and improved resource utilization.
Establishes and coordinates project teams and provides leadership, guidance and support to staff to achieve goals and deliverables associated with analytical reporting and systems performance improvement. Positions group to provide information and improvement expertise to the organization drawing on data and resources across the Centre for Advanced Analytics, Data Science, and Innovation portfolio. Key partnerships are with other members of the Centre for Advanced Analytics, Data Science, and Innovation Leadership Team, transformation/ network/ continuum/ program leaders, corporate services (including financial planning, facilities planning, employee engagement, population health, etc.) - as well as Ministry of Health and other health authorities. Partakes in internal and external committees and task groups as delegated from Director. Partners with data representatives regarding matters such as ongoing information system / database implementation and upgrades, new technologies, and changes to standards or legislative requirements.

Responsibilities:

• Ensures integration and management of administrative, clinical and corporate information across FHA in accordance with external and/or internal requirements and expectations, including goals, objectives and strategies that are supported by performance metrics and are aligned with organizational priorities.
• Directs the definition and implementation of standardized reporting and data capture practices, and identification of various sources for the data required, the most appropriate and efficient means of collecting it, consistent processes for its analysis, summarization and presentation so it is of optimum value to different users across FHA.
• Ensure provision of effective project management, modeling/analytical and process improvement support to clinical and operational staff to help improve the flow of patients across the care continuum, the quality of care, and overall system performance.
• Provides leadership and direction to a team of professional Centre for Advanced Analytics, Data Science, and Innovation staff to facilitate an agile lifecycle of production, dissemination and application of customized and scaleable performance reports, optimizing accuracy, timeliness and automation opportunities as well as alignment with other performance reporting processes.
• Executes best practices and standards around modern analytics and reporting techniques, in alignment with strategic direction from Senior Leadership, including AI-driven innovations (e.g. conversational AI in self-serve analytics and data democratization, data science-based methodologies for automation), and generation of insights and recommendations to drive systematic change.
• Collaborate with other Centre for Advanced Analytics, Data Science, and Innovation leaders to create/adopt frameworks and ensure capability for monitoring and reporting the impact of improvements in system performance, and the impact on population health and outcomes.
• Advance the development and application of new analytical tools/techniques/models to address operational and system challenges in support of performance improvement, including system efficiency and population health and outcomes.
• Integrates analytics across the organization from both a quality and decision support perspective to provide the organization and board with analyses that are holistic, operationally feasible and aligned with the strategic direction of the organization.
• Identify and pursue new/expanded opportunities for performance improvement through systematic monitoring of internal/external sources and regular interaction with key partners.
• Responsible for the data analytics team to ensure all data and reporting infrastructure is monitored, maintained and optimized. This includes collaborating with corporate and clinical teams on front end data capture, having a standardized and alignment approach on data extraction, partnership with data engineers on data lake modelling to streamline downstream reporting and visualization, metrics definition, UI/UX incorporation, automation and impact evaluation.
• Represent the organization’s interests on various provincial and lower mainland committees and working groups.
• Manages and provides a safe and healthy workplace for patients/clients and staff and ensures that health and safety requirements for operational area are met. Reports unsafe situations; investigates and takes corrective action and/or notifies appropriate personnel.

Qualifications:
Master’s Degree in Computer Science, Statistics, Health Services Administration, or Business Administration supported by ten (10) to twelve (12) years’ recent, related experience in progressively more complex management/leadership roles with responsibilities for strategic and service level planning, managing large scale projects and initiatives, applying a variety of quantitative and qualitative approaches and technical analytical tools (including forecasting and modeling) to a range of planning activities and performance improvement opportunities, and effective interaction with wide range of clinical, operational and leadership partners. Expertise in Operations Research, quantitative modeling and lean improvement techniques are an asset.