Director, Enterprise Payments Network Management at American Express Company South Africa

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

256250.0

Posted On

22 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Global Bank Payments, Network Management, Third-party Risk Management, Regulatory Expertise, Payment Scheme Expertise, Enterprise Program Management, Analytical Mindset, Collaborative, Executive Communication, Negotiation Skills

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together. About Network & Acquiring Solutions As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs. About the Role This newly created role of Director, Enterprise Payments Network Management is an exciting opportunity to establish and lead the strategic management and optimization of our treasury banking relationships and non-bank payments partners. The incumbent will be an integral leader within a large scale, enterprise-wide program established to redesign our payment execution operating model, optimise and de-risk payment partner relationships, offer best in class payments processing, and create safe and compliant enterprise payments services. The Director, Enterprise Payments Network Management will oversee the strategy, performance, and compliance of our global bank and non-bank partners within the payments network to ensure efficient, seamless, and optimized money movement for payment use cases across the enterprise. The successful candidate will establish a network partner management framework to deepen bank and non-bank relationships, drive governance and operational excellence, minimize third party risk, and optimize the commercial terms with partners to drive flawless payments processing globally for American Express. This is a unique opportunity to shape the foundation of a critical function and drive the strategic development of an enterprise payment service. Key Responsibilities Establishment of the new function: Develop the strategy and vision for the Enterprise Payments Network Management function including defining roles and responsibilities across the engagement lifecycle, creating the governance frameworks, establishing processes and best practices for managing payment partner relationships, and defining key success metrics and KPIs. Network management strategy: Create comprehensive inventory of existing payment partner relationships globally across the enterprise assessing their roles, performance, and alignment with strategic objectives. Develop and implement rationalization strategy to optimize the bank partner portfolio and establish clear rules and criteria for engaging new banking partners. Strategic relationship management: Negotiate contracts, fee schedules, and service level agreements with new and existing partners with an enterprise perspective to ensure competitive terms and service levels. Develop a scalable partnership management model to drive strategic and proactive management of third-party payment partners. Payments network design and oversight: Evaluate existing third-party relationships against business needs to design appropriate payments network along with the strategies for a resilient, efficient, and secure payments network. Operational performance and optimization: Assess operational and performance metrics to monitor, benchmark, and optimize the performance of the partners. Identify opportunities to improve operational efficiency. Risk management and compliance: Ensure the participants in the payments network operate in compliance with all applicable regulations, e.g., AML, OFAC, PCI, etc. Work with the third-party partners to prioritize work and lead operational readiness and change management program in response to regulatory mandates. Industry engagement and expertise: Develop strategy for engagement and participation in industry forums and governing bodies. Stay abreast of new payment regulations and payment networks rule changes and determine impact to the payments processing, partner integration, and payment network management. Requirements/Qualifications Relevant experience: Minimum of 10 years’ experience in global bank payments (ACH, wire, RTP) on the consumer and/or wholesale side. Network management experience, including building partner management framework, assessment and optimization of third-party partners, third-party risk management, SLA management, and fees optimization. Leadership: Experience leading a team of direct reports day to day operations, coaching, and overseeing performance indications for continuous improvement. Regulatory expertise: Strong understanding of the regulatory landscape affecting payment systems, including AML, KYC, OFAC, PSD2. Payment scheme expertise: Proven experience with payment schemes and their compliance requirements, including experience with The Clearing House, The Federal Reserve, Nacha, SEPA, Faster Payments Scheme, etc. Enterprise Program management: Demonstrated ability to lead and manage comprehensive programs in partnership with key stakeholders at an Enterprise level. Passion for results: Passion to drive execution and deliver results in a fast-moving and innovative environment. Analytical mindset: Strong analytical and problem-solving skills with a proactive approach to resolving issues and implementing process improvements. Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means. Executive communication: Ability to effectively communicate and inspire decision making comfortably with C-suite stakeholders. Effective negotiator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6%25 Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Responsibilities

The Director will establish and lead the strategic management and optimization of treasury banking relationships and non-bank payments partners. This role involves overseeing the strategy, performance, and compliance of global bank and non-bank partners to ensure efficient money movement across the enterprise.