Diversion Specialist

at  DaVita

110 Irving St NWSuite 3B38, Washington, District of Columbia, 20010-3017, United States of America
Patient Pathways is an innovative team within DaVita, the nation’s largest independent provider of kidney dialysis. As an integral part of this team of individuals, you will serve as a liaison between patients, physicians, hospitals, clinics, and healthcare insurance providers. We seek to utilize your knowledge base in patient education including medical insurance by connecting you face-to-face with our patients and allowing you to deal effectively with their unique and sometimes difficult situations.
You have the opportunity to thrive in an independent, goal-oriented work setting. Your multitasking skills will be put to the test as you intercept and respond energetically to the requests of your multiple constituents.
This position is responsible for the development and implementation of Patient Pathways Program through providing patient education, and management of avoiding admissions through the Emergency Department, as well as assisting to manage avoidance of dialysis on day of discharge. This position enhances relationships with local hospitals, doctors, and other kidney care providers by focusing on specific activities that will demonstrate the value and return on investment to contracted hospitals with Patient Pathways . This position is responsible for improving the various activities Dialysis Coordinators perform by analyzing and sharing best practices with other members of the department.
The Diversion Specialist is expected to be proficient in the basic duties and responsibilities of a Dialysis Coordinator III and demonstrating foundational skills similar to that of a Senior Process Specialist.
When you join the DaVita Village, you’re joining a winning team. Through our commitment to training, growth, and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

WE ARE LOOKING FOR CANDIDATES WITH THE FOLLOWING QUALIFICATIONS:

• Associate degree is required; Bachelor’s Degree in social work, nursing, or related feed preferred.
• Knowledge of health systems and community resources required.
• Strong communication skills with the ability to work collaboratively with healthcare providers and community resources is required.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously is required.
• Knowledge of Medical terminology and the ability to read and interpret medical records is required.
• Proficiency in the use of electronic medical records and other technology is preferred.
• At least one year of discharge planning and/or case management support role/experience, or experience working with dialysis patients is preferred.
• At least one year of working with physicians is preferred.
• Current certification in case management/social work, or willingness to obtain certification is preferred.
• Strong work ethic and desire to serve our patients
• Current, valid driver’s license and ability to travel locally is required **
• Will work on site at Medstar Washington Hospital Center (110 Irving St. NW Washington DC 20010)
• Ability to work Mon - Fri: within a 8 am - 5 pm schedule: full-time work: 38-40 hrs. a week: flexibility is important.

Please refer the Job description for details