Donor Services Coordinator

at  CHILDHELP INC

POSITION SUMMARY:

Supports Childhelps fundraising and donor care management through Constituent profile development and donor performance reporting. Additional responsibilities will include end-user training and support, to ensure the fidelity of donor information.

REQUIREMENTS

Education & Experience, Knowledge/Understanding

• Minimum of 2 years experience with Raisers Edge and Blackbaud
• Bachelors degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Skills

• Strong verbal, written, and listening communication skills
• Excellent interpersonal skills and demeanor, and customer service skills and orientation
• A keen attention to detail and a positive attitude
• Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
• Proficient in MS Office Suite (Outlook, Word, and Excel)

Abilities

• Ability to work both independently and collaborative as part of a team
• Ability to organize and prioritize work, be proactive, take initiative in resolving problems, and ensure appropriate follow-through occurs while simultaneously managing multiple priorities to ensure that goals are met in a timely manner.
• Ability to build effective relationships and nurture partnerships with a variety of stakeholders inside and outside of the organization
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Ability and willingness to carry out the Childhelp mission and realize the Founders vision by embodying the cultural values and performance principles of Acting with Honor and Character; Being Open & Receptive; Caring About & Relating to Others; Nurturing Diverse Relationships; Performance Excellence, and Inspirational Leading & Managing

Physical Demands

• While performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

• Responsible for processing all donations received online, via ACH, and by mail.
• Processing donation receipts and acknowledgment letters to donors.
• Assists and maintains the confidentiality and integrity of the donor database by updating donors’ biographical and action information within Raisers Edge.
• Serves as the primary contact to the organization’s Chapters (Treasurers) to ensure timely donation recording and donation acknowledgment to the donors.
• Works with the Finance team to accurately account for gifts in Raisers Edge.
• Manages exports from third-party platforms and importing into RE.
• Create and manage constituent workflows in RE/NXT.
• Manages donor communications and correspondence via email and phone.
• Assists and provides donor reports for the Philanthropy team.
• Assists in Raisers Edge donor database training for Childhelp and provides support for portfolio dashboards
• Research accounts missing account information
• Tax receipt preparation
• Other duties as assigned