Duty Manager - AUS - Tullamarine - Lot 1 Centre Road, Airport

at  Avis Budget Group

Tullamarine, Victoria, Australia - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jan, 2020Not Specified19 Oct, 2019N/ACustomer Service,Sales ProcessNoNo
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Description:

About Avis Budget Group
We don’t just rent cars. We’re changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we’re leading the way for the global mobility industry.
We’re continually harnessing the latest technology to develop integrated products and services that will offer entirely new travel possibilities with more convenience and flexibility than ever before.
We’re looking for the very best talent to join us, and in return we offer a fast-paced and collaborative working environment, committed to fostering innovation and putting the customer at the heart of everything we do.
About Your Opportunity
As a Duty Manager, you will control the day to day operations of all staff and fleet at location, including the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members and the flow of vehicles in the car park and wash. This is a busy role that is critical to the operation! Do you think you have what it takes?
You will be customer centric, people focused and have that sales edge when it comes to helping our customers get exactly what they need!

Duties and Responsibilities

  • Marketing and selling Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
  • Leading and managing the team on shift through sales coaching and mentoring in adherence to the Customer Service and Sales Process
  • Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Area Manager.
  • Participating in recruitment and selection of new staff
  • Rostering and scheduling employees matching the needs of the business
  • Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location
  • Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision

Skills and Experience

  • Demonstrated understanding & use of the Customer Service and Sales Process
  • Experience in supervisory or leadership role with experience coaching employees
  • Sales and Negotiation experience
  • Excellent verbal and written skills
  • Knowledge of Workplace Health and Safety
  • A Full Drivers’ license is required and the flexibility to work to a rotating roster

Company Culture
We are a diverse, down-to-earth and hardworking bunch, committed to helping you develop your talents and skills, every step of the way. You’ll be trusted to take responsibility and make decisions - to get on and do a great job! We are an ever evolving company designed to keep up with customer needs, and are always looking for our next opportunity to grow!
Avis Budget Group supports a diverse and inclusive work environment as well as equal employment opportunities. We encourage Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds to apply.

Benefits

  • A competitive salary package with an excellent range of benefits including company vehicle, bonus as superannuation!
  • Opportunity for growth and progression within the Avis Budget Group – We focus on your development to grow within the business. Ask us about how you can get a step on that ladder to grow within the Avis Budget Group!
  • Excellent opportunity to partner with all parts of a thriving mobility business

If you want to GO somewhere in your career, click Apply Now today.

Responsibilities:

  • Marketing and selling Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
  • Leading and managing the team on shift through sales coaching and mentoring in adherence to the Customer Service and Sales Process
  • Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Area Manager.
  • Participating in recruitment and selection of new staff
  • Rostering and scheduling employees matching the needs of the business
  • Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location
  • Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervisio


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

Tullamarine VIC, Australia