We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.
We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.
Every day we work to provide an environment where all employees feel valued and included and can nurture their talent as individuals and as part of a collaborative team.
A diverse and inclusive workplace, embedded in our principles of honesty, integrity, and respect, brings together remarkable people, and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.

WHAT YOU BRING

We are looking for candidates with significant experience managing teams within B2B Energy Settlements environment and the following:

• Robust and deep understanding with back-office operations in a B2B energy supplier context.
• Proficiency in handling supplier settlement performance.
• Expert depth of industry settlement knowledge for both Gas and Power.
• Proactive in identifying trends, risks, and opportunities.
• Comfortable with data analysis and forecasting.
• Subject Matter Expert knowledge of MWHHS and its impact on settlements would be beneficial.
• Experience in building strong working relationships with senior contacts at Industry Third Parties.
• Commercial awareness including analytical skills.
• An experienced manager with demonstrable experience of coaching & driving performance.
• Strong attention to detail and problem-solving skills.
• Naturally inquisitive & results driven, able to meet deadlines, strong organizational skills.

WHAT’S THE ROLE

This is a great opportunity to join our operations team as our Energy Settlements Manager. Reporting into the Senior Operation Manager I&C, your primary responsibility will be to monitor and manage our industry settlement performance.
With responsibilities covering both electricity and gas performance you will ensure excellent Shell Energy UK (SEUK) and customer outcomes. With a detailed understanding of B2B settlement processes, you will demonstrate the ability to build and lead an established team, continually developing processes to support strong settlement performance.
The role supports our business’ aim to be seen in by providing market leading operational capabilities and supporting our wider customer goals of delivering a personalised service to customers and brokers. You will also focus on driving cost competitiveness through operational excellence and continual improvement in processes & systems.
You will get the opportunity to support the development of our Industry Operational capabilities working with colleagues across the wider SEUK to grow a critical part of our UK business.

WHAT YOU’LL BE DOING

Your focus will be to deliver improvement, and create a proactive team achieving “best in class” performance levels in the following areas: