Engineer with German, Remote Support

at  Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description

OUR REQUIREMENTS:

• Bachelor’s Degree in Electrical/Electronics or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role).
• Fluent in German and English (any additional language is a plus).
• Very good knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
• Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems, IIS, SQL.
• Nice to have: knowledge of PLCs.
• Motivated, communicative, and team-oriented personality.
• Effectively work remotely from home or from the office (when required) without face-to-face interaction with others.
• Soft skills of empathetic listening and patience are essential when working with customers, especially in high-pressure situations.

• Provide technical support for the Rockwell Automation products to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Team member of our Visualization Software team where you will have the opportunity to work with leading FactoryTalk OperationSuite software.
• Create and publish knowledgebase articles,
• Provide exceptional customer service from inception to resolution for each issue,
• In most cases, this support will be provided via phone, Submit a Question(SAQ) or Chat Support.