Engineering Manager at Forethought

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, FastAPI, Django, Flask, Distributed Systems, MongoDB, Redis, Elasticsearch, Generative AI, Large Language Models, Technical Architecture, Team Management, Mentoring, Collaboration, Scalability, Optimization

Industry

Software Development

Description

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025. We’re looking for talented Engineering Manager with a growth mindset; managers who thrive on solving complex challenges and want to help shape the future of AI-driven customer support. As a manager on the team, you’ll play a critical role in managing the team of engineers, helping with technical architecture, mentoring, while still being able to jump in and support on core development. Our product has over 1 billion monthly interactions so the work you and your team will do has a big impact for our customers. You will have an opportunity to lead a team building a product that is a leader in our space using the latest models and techniques in AI. Our tech stack leverages modern technologies, including Docker, Kubernetes, Redis, MongoDB, and ElasticSearch What You'll Be Doing (Responsibilities): Manage a team of product engineers (Full-Stack, Frontend, and Backend engineers) Design engineering services that power Forethought’s core AI features, directly impacting the customer experience across our platform. Collaborate with product and design teams to translate user needs into scalable solutions that enhance customer support automation. Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints. Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, with a focus on reliability, observability, and speed. Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring. Who You Are (Requirements): A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred. Demonstrated 7+ years of experience in a software engineering role is required. Experience managing a team of engineers. Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask) Proven experience in constructing large-scale distributed systems is necessary. Ability to craft high quality, well-tested code to address customer requirements. Experience with MongoDB, Redis, and Elasticsearch is preferred. Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus. Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued.

Responsibilities

Manage a team of product engineers and design engineering services that power Forethought’s core AI features. Collaborate with product and design teams to enhance customer support automation and ensure high performance across all customer touchpoints.