Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Entry Level Customer Service Assistant at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

59000.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, CRM software, Microsoft Office Suite, Problem solving, Data entry, Conflict resolution, Interpersonal skills

Industry

Public Relations and Communications Services

Description

Company Description Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends. Job Description Job Description: We are seeking a motivated and personable Entry Level Customer Service Assistant to join our dynamic team. This role is an excellent opportunity for individuals looking to start their career in customer service and develop valuable skills in a fast-paced, supportive environment. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service through various communication channels including phone, email, and live cha Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and live chat. Assist customers in understanding product features, services, and policies. Document customer interactions accurately and update records in the CRM system. Resolve customer complaints and issues efficiently, escalating when necessary. Provide feedback to management regarding customer concerns and recurring issues. Qualifications Requirements High school diploma or equivalent; additional education is a plus. Proven experience as a receptionist, front desk representative, or relevant role. Excellent verbal and written communication skills. Proficiency with Microsoft Office Suite and office equipm Additional Information Competitive salary within the range of $54,000 – $59,000 per year Opportunities for professional growth and career advancement Supportive and collaborative work environment Ongoing training and development programs Comprehensive benefits package Compensation: USD 17 - USD 25 - hourly

Responsibilities

The Customer Service Assistant will manage customer inquiries via phone, email, and live chat while maintaining accurate records in the CRM system. They are also responsible for resolving customer complaints and providing feedback to management regarding recurring issues.