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ERP Project Manager at NTT DATA

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ERP Management, Incident Management, Problem Management, Change Management, Release Management, Coaching, Continuous Improvement, Automation, Innovation, Mentoring, SLA Management, KPI Management, Documentation, Collaboration, Customer Business Process, Ticket Prioritization

Industry

IT Services and IT Consulting

Description

Oversee the ERP support function, including incident, problem, change, and release management Coach team members in support process and activities Identify areas for problem management and plan for implementation Lead continuous improvement activities to reduce incidents, identify automation opportunities and drive innovation Mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs Ensure project SLAs, KPIs targets are met. Prepare project status reports, metrics and present to customer stakeholders Understand customer business process. Drive ticket prioritization based on impact to customer business Collaborate with IT and business stakeholders Maintain accurate support documentation, runbooks and known error database Represent as functional area representative for internal and external audits 10+ years' experience in ERP projects as functional consultant and 3+ years of experience as project manager Experience in managing ERP support in offshore / onshore model with SLA targets Experience in Baan 5c / Infor LN (preferred) or other ERPs like SAP or Oracle Degree in Computer Science, Business or similar field

Responsibilities

Oversee the ERP support function, including incident, problem, change, and release management. Lead continuous improvement activities to reduce incidents and drive innovation.