Facilities Service Technician - Maritimes

at  Class1 Inc

FACILITIES SERVICE TECHNICIAN - MARITIMES

Functional area: Service
Country: Canada
City: Halifax, Nova Scotia
Company name: Class1 Inc
Date of posting: Sep 18, 2024
Class 1 Inc. is Canada’s leading professional service provider for Medical Gas Equipment. Our team of service professionals lead the healthcare industry in experience, technology, education and customer care. Our vision is service excellence - every time!
Join us in Building Better Healthcare™

REQUIREMENTS

This position places a strong focus on presenting a positive attitude to our customers and service team and must have knowledge and technical skills for troubleshooting (by phone or on site) the repair of mechanical and electrical equipment. For you to manage the complete customer experience Including (but not limited to): customer relations and communication, price quotations/estimates, completing the physical service intervention or PM call, following up with the office and customer to close any loose ends.
The first rule of our business is to “Always supply the patient” which means that when there is a customer with an issue, we need to jump on it and resolve it as quickly as possible. Our systems provide life sustaining gases (Breathing Air, O2 etc.) to hospital and clinics with critical patients on the other end.
Travel will be required within the region. As well occasional travel within Canada (Primarily to our facility in Cambridge, Ontario) will be required for training or service coverage of another region.
Our standard workday is 7:30-4:00 Monday – Friday. However, due to the critical nature of our business, long days and overtime are commonplace. Flexibility to adjust your schedule (work hours and/or days) at a moment’s notice is required.

KNOWLEDGE

• Proficient in sound diagnostic, troubleshooting, and repair concepts and techniques for electrical and mechanical systems
• Electrical control circuit knowledge considered an asset
• Proficient in the use of tools, test equipment, and meters
• Experience with the , CAN / CSA Standard Z7396.1 – 17 (Medical Gas Pipeline Systems) is an asset
• Ability to read electrical blueprints, colour-coded design schematics, and as-built drawings
• Proficient in MS Office Suite (including Excel)
• Bilingual in English & French (speaking and writing) considered an asset

SKILLS & ABILITIES

• Superior oral and written communication skills
• Strong interpersonal skills to present professionally to customers and patients in hospital settings
• Ability to balance changing priorities in fast-paced service department
• Excellent analytical and problem-solving methodology to be able to identify solutions to customer problems
• Attention to detail and strong reading comprehension skills
• Comfortable learning new software systems
• Comfortable working independently and collaborating remotely with colleagues
• Comfortable working in hospitals and in close proximity to patients
• Ability to see with corrected eyesight of 20/20
• Able to lift and carry 50lbs on a regular basis

5. SERVICE ADMINISTRATIVE RESPONSIBILITIES

• Use Class 1’s software systems for completed customer report (Including but not limited to: detailed root cause, repairs taken, future suggestions, pictures etc.) in a timely manner
• Operation and maintain service vehicle in accordance with company policy and applicable laws and regulations
• Take control and care of all service equipment and tools to conduct service work in the safest manner for self, co-workers, customers, patients, and systems while working (always informing manager when replacement is required)
• Work with manager to support a schedule that allows for 80% utilization of technician allocation to customers
• Submit weekly timesheets to payroll and Service Coordinator
• Trank expenses in accordance with company expense policies

6. OTHER DUTIES AS REQUIRED

• Ensures adherence to established Class 1 procedures, objectives, quality assurance programs, and safety standards
• Perform assigned duties in accordance with Class 1 Inc standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done