JOB DESCRIPTION SUMMARY

Join our team as a Field Service Engineer, where you will play a vital role in delivering outstanding technical support for BD Biosciences instruments and systems. This field-based role requires overnight stays and significant travel across mainly Norway and the Nordic countries to provide on-site installations, diagnostics, and repairs, ensuring operational excellence for our customers. You will also provide remote troubleshooting and maintenance services to minimize disruptions and maintain high-quality standards. This position demands professionalism, technical expertise, and a customer-focused approach.
Our vision for Biosciences at BD
BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, including reagents, tools, and services, to support the work of researchers and clinicians in understanding diseases and improving care. Backed by cutting-edge technology and more than 45 years of expertise, BD Biosciences has an extensive portfolio of flow cytometry instruments and associated reagents that are designed to empower diagnostic, clinical and research applications.

• Provide technical support on-site, including installations, relocations, certifications, and repairs of BD Biosciences instruments and systems.
• Perform remote fixing and problem solving, bringing up cases to in-person support as needed.
• Complete preventive maintenance, upgrades, and corrective actions within required timeframes.
• Maintain detailed service records, ensuring accurate reporting and compliance with operational guidelines.
• Manage personal car stock, ensuring readiness for service tasks by maintaining required tools and spare parts.
• Identify opportunities to enhance customer satisfaction and communicate potential business growth areas.
• Adhere to quality, safety, and compliance regulations, consistently delivering excellent service.
• Assist customers with service contract details, promoting their benefits and ensuring effective execution.