Field Services Representative (Winnipeg)

at  IMP Group

JOB DESCRIPTION

The Field Services Representative (FSR Flight Systems) is a primary member of an integrated team working with various DND and Cascade personnel to improve aircraft serviceability on the front line by providing strong technical guidance and leadership in the resolution of immediate and long-term issues impacting the CC130H fleet.
The position enhances support to CC130H by embedding a highly knowledgeable Legacy Hercules expert with in the first line unit. This role is, therefore, directly tied to optimizing aircraft serviceability, reducing the number of Ops Restrictions on each aircraft, and assisting in the timely identification and resolution to Supply and Engineering issues. This position reports directly to Cascade’s Director | DND Programs with direct liaison with the Project Manager. When not advising the resolution of immediate Aircraft On Ground (AOG) situations, the position is also responsible to investigate the root cause of repetitive or significant technical problems and to recommend corrective actions.

CORE SKILLS

• Excellent communication skills: fluent verbal and written English is mandatory
• Exceptional interpersonal skills and customer relations
• Proven conflict resolution and negotiation skills
• Professional appearance and behaviour
• Proficient in use of computers and various Cascade and customer ADP systems (Microsoft suite, ADAM, CGCM, etc.)

EDUCATION

• Holder of TCA AME License OR Military equivalency with type training for CC130H would be ideal

EXPERIENCE

• Ideally, minimum five (5) years of technical experience on aircraft flight systems
• Ideally, minimum three (3) years of technical experience on C130 platform

• Working directly with the Canadian Forces (CF) 435 Squadron SAMEO, supporting aircraft availability to meet Canada’s Search & Rescue commitment. This position is pivotal to finding resolutions to issues as they arise, including assisting squadron personnel in trouble shooting Primary Air Vehicle (PAV) related technical issues.
• Troubleshoot, conduct investigations, perform research and generate solutions for any and all C130 flight systems related issues.
• Work effectively with Cascade Aerospace Production Specialists, Supply Chain Management and Integrated Logistics Support, et al. to resolve technical issues that are affecting operations.
• Carry out investigations to determine the cause (and root cause if applicable) of repetitive or significant technical problems and recommend and/or initiate corrective actions.
• Liaise effectively with CF Sqn/Engineering Project Office personnel, CC130H WSM Office, and on-site CF and contractor representatives to resolve issues of significance.
• Participate in regular progress reviews and report on schedule and quality performance.
• Ensure compliance with all technical, regulatory, contractual, legislative and other Company and Customer stipulated requirements.
• Assess efficiency of resource utilization.
• Strive for continuous improvement and apply innovative techniques to benefit the program.
• Maintain superior customer relationships and communications.
• Ensure all assigned tasks are performed in accordance with Cascade Aerospace Human Resources safety and security policies and procedures.
• Perform other duties as assigned.