Financial Assistance (Charity Care) Specialist at UnityPoint Health

West Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Assistance Processing, Charity Care Application Review, Eligibility Calculation, Compliance, Patient Communication, Epic Financial Modules, Policy Adherence, Billing Indicator Entry, Account Write-Off, Documentation, Issue Escalation, Training, Auditing, Handling Upset Patients, Affiliate Interaction

Industry

Description

Overview Financial Coordinator (Charity Care) Location: Primarily RemoteSchedule: Monday–Friday, 8:00 AM – 4:30 PMPreference: Applicants residing within UnityPoint Health service areas in Iowa We’re seeking a compassionate and detail-oriented Financial Coordinator (Charity Care) to help ensure patients have fair access to financial assistance. In this role, you’ll review and process charity care applications, calculate eligibility, and ensure compliance with established guidelines. You’ll also communicate outcomes and payment options with clarity and empathy, supporting patients during critical moments. This position is primarily remote, with a required on-site rotation at our West Des Moines office. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Analyzes financial assistance applications for accuracy – on a timely basis. Complete necessary correspondence to patient informing them of approval, denial, payment plan terms, or request for additional information. Utilize Epic financial modules for processing. Approves applications according to UPH Financial Assistance policy, following separation of duties protocol. Add billing indicators in EPIC for all approved applications Write-off appropriate account balances in LDA and/or EPIC, following separation of duties protocol. Maintain consistent and complete notes to clearly track the application status. Alerts supervisor or manager of any issues and/or ideas that may improve the FINA process. Take escalated calls from upset patients/guarantors regarding their FINA applications. Conducts training and audits the Processor staff, act as point for all team questions. Review and work accounts in write off work queues according to level of applicable assistance Interacts with new affiliates to ensure a positive transition to UPH and the FINA process Qualifications Associate’s Degree in accounting or related field; or equivalent experience Four (4) years of hospital billing experience which includes financial assistance processing knowledge.

Responsibilities

The specialist will review and process charity care applications, calculate eligibility based on guidelines, and communicate outcomes and payment options clearly and empathetically to patients. Responsibilities also include utilizing Epic modules, approving applications, writing off balances, maintaining detailed notes, and handling escalated patient calls.