Franchise Account Manager, Merchant Solutions

at  TD Bank

REPORTING TO THE NATIONAL FRANCHISE MANAGER, THIS POSITION WILL WORK CLOSELY WITH THE TEAM AND ALL AREAS OF MERCHANT SOLUTIONS TO MANAGE A PORTFOLIO OF FRANCHISE ACCOUNTS. KEY ACCOUNTABILITIES FOR THIS ROLE INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Manage and build relationships with multiple day-to-day contacts and key customers within the portfolio
• Work with TD Business Banking partners for new sales referral opportunities for TD Merchant Solutions (ONE TD)
• Support new sales opportunities with existing merchant accounts
• Retain profitable merchant relationships to meet business goals
• Work quickly to address and resolve merchant issues
• Demonstrate TD’s commitment to being a client centric institution where Merchant Experience is a priority
• Excellent analytical and organizational skills with the capacity to work in a fast-paced environment, managing multiple deadlines and priorities
• Show a deep understanding of customer needs; provide advice and present relevant opportunities and payment solutions
• Skillful communication (written and verbal), negotiation, and ability to build and leverage internal partner relationships to drive results
• Become an expert in Payments and the competitive landscape to act as an advisor to clients ensuring they are kept abreast of what is happening in the industry
• Previous experience working in Merchant Solutions would be beneficial