Front Desk Coordinator at Pain Specialist of America LLC

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, EHR/EMR software, MS Word, Excel, PowerPoint, Outlook, HIPAA compliance, Payment processing, Appointment scheduling, Data entry, Multitasking, Detail-oriented, Professionalism, Patient confidentiality

Industry

Medical Practices

Description

Description Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives. Job Summary The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature. Detailed Responsibilities Check patients in, print out medication list and provide necessary paperwork Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol. Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan. Document all payments and non-payments on the schedule and give to manager at end of day. Verify demographics with patients and update as necessary. Enter all appropriate patient demographics into corresponding EHR/EMR Have all patients sign Opioid contract, and LOP patients sign LOP Lien. Scan paperwork into appropriate systems. Confirm appointments Send referral letters. Retrieve procedure cost estimate from S-FAX. Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems. Maintain up-to-date HIPAA information in patient’s chart. At all times, keep reception, waiting area and workstation tidy and professional. Maintain patient confidentiality. Other duties as assigned Travel as needed Facility Address: 4316 James Casey Street Building B, Suite 200 Austin, TX 78745 Benefits: Medical, Dental, Vision Insurance 401k with 4% match Paid Time Off Short & Long-Term Disability HSA with $720 annual match FSA + Dependent Care FSA Life Insurance (company paid + voluntary options) 9.5 Paid Holidays for the Year 2026 Employee Assistance Programs Voluntary Hospital, Critical Illness & Accident Coverage Requirements Education and Experience/Technical Skills High school diploma or equivalent A minimum of one-year experience in a customer service position Proficient in MS Word, Excel, PowerPoint and Outlook Other Position Requirements Organized and detail-oriented Customer oriented Possesses excellent written and verbal communication skills Ability to multitask in a fast-paced environment and meet deadlines #IND100

Responsibilities

The Front Desk Coordinator serves as the primary point of contact for patients, managing check-ins, scheduling, and payment collections. They are responsible for maintaining patient records, ensuring HIPAA compliance, and keeping the reception area professional.