Front Desk Specialist

at  Spire Orthopedic Partners

Front Desk Specialist
Onsite: Great Neck, NY
Hours: Monday-Friday 8:30am-5:00pm
Who we are:
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in todays evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
What youll do:

Responsibilities/Duties:

• Greet all patients and office guests.
• Check-in and check-out all scheduled patients.
• Enter and verify patient demographics and insurance information.
• Educate patients about insurance coverage and in network vs. out of network benefits.
• Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms).
• Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party.
• Obtain or create electronic medical record number; enter into PM system.
• Direct patients to radiology as indicated on appointment notes by the medical assistant.
• Address patient balances at time of service, set up payment plans when appropriate.
• Collect and enter patient payments.
• Schedule appointments.
• Notate cancelled or rescheduled appointments.
• Follow Patient No Show/Cancellation Policy.
• Review and update eligibility.
• Print and verify day end review.
• Submit daily payment collection reports.
• Balance daily receipts against TOS report.
• Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time.
• Release records to patients once requests have been fulfilled.
• Enter charges and payments for medical records requests filled directly by our office.
• Accept labs from outside facilities, date stamp and forward them to clinical staff.
• Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express).
• Open and close office prior to and following business hours.
• Assist patients and/or family members with any requests.
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration.
• All other duties as assigned by the office manager.

Who you are:

Qualifications:

• High school diploma or equivalent, Bachelors degree preferred.
• Minimum one to three years experience as registrar or similar function required.
• Medical Specialist office experience preferred.
• Ability to use computerized systems.
• Must be detail-oriented and accurate.
• Ability to work well under pressure.
• Strong interpersonal and customer service skills.
• Knowledge of different insurance carriers and plan types is a plus.

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as protected characteristics)

• Greet all patients and office guests.
• Check-in and check-out all scheduled patients.
• Enter and verify patient demographics and insurance information.
• Educate patients about insurance coverage and in network vs. out of network benefits.
• Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms).
• Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party.
• Obtain or create electronic medical record number; enter into PM system.
• Direct patients to radiology as indicated on appointment notes by the medical assistant.
• Address patient balances at time of service, set up payment plans when appropriate.
• Collect and enter patient payments.
• Schedule appointments.
• Notate cancelled or rescheduled appointments.
• Follow Patient No Show/Cancellation Policy.
• Review and update eligibility.
• Print and verify day end review.
• Submit daily payment collection reports.
• Balance daily receipts against TOS report.
• Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time.
• Release records to patients once requests have been fulfilled.
• Enter charges and payments for medical records requests filled directly by our office.
• Accept labs from outside facilities, date stamp and forward them to clinical staff.
• Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express).
• Open and close office prior to and following business hours.
• Assist patients and/or family members with any requests.
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration.
• All other duties as assigned by the office manager