Front of House Manager

at  Maybourne Hotel Group

• The Berkeley
• Front office
• Full time
  A fantastic opportunity has arisen for an experienced and passionate Front of House Manager to join the Front Office team at The Berkeley.
  With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, and The Berkeley Café.

KNOWLEDGE OF OPERA CLOUD IS ESSENTIAL.

Main responsibilities of the Front of House Manager include, but are not limited to:

• Monitor the guest service approach and quality standards, and continually seek to improve upon or develop within each area of the Front of House operation to ensure The Berkeley is a market leader for guest service, quality and product.
• Ensure Forbes & LQA company specific standards and standard operating procedures (SOP’s) are in place and achieved consistently across Front of House Division, undertaking regular reviews and inspections to evaluate effectiveness of service delivery and quality and identify opportunities for improvement.
• Work proactively with the Group Reservations function to better anticipate client needs and preferences in all Front of House Division areas and ensure effective delivery of service strategies to achieve guest satisfaction.
• Work proactively with the reservations function to better anticipate client needs and preferences in all Front of House Division areas and ensure effective delivery of service strategies to achieve guest satisfaction;
• Undertake inspections of each departmental area and the property to ensure it is kept in the best condition, recommend preventative maintenance where needed and identify major needs for repair or action.
• Develop and maintain a valued amenities program and guest recognition programs for our guests;
• Develop departmental objectives and goals for the Front of House Division and ensure that short term and long term objectives are achieved.
• Support and work in conjunction with the Guest Relations Manager, Concierge Manager, Director of Special Visits & Embassy Relations to develop departmental concepts and operation to ensure a highly effective and unique offering to our guests and in line with Forbes & LQA standards. Work in conjunction with the Housekeeping, Kitchen and Food and Beverage teams to ensure standards are achieved or exceeded as required.
• Provide effective leadership throughout the division, developing a strong team culture and ethos which supports high levels of guest service delivery, effective communication and knowledge sharing.

ENTRY REQUIREMENTS

Successful candidates for the Front of House Manager role will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.
The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
We anticipate applicants will have previous experience as Front Office Manager and will have worked in a similar role within a luxury hotel environment.

MEMORABLE EXPERIENCES

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

MAIN DUTIES & RESPONSIBILITIES

As a Front of House Manager, you will drive the performance of the Front of House function at The Berkeley; ensure a highly effective operation, delivery of guest service excellence, and maximise revenue and profitability across all areas and in line with budget expectations. You will continually develop the product and the guest service proposition at The Berkeley to ensure it is positioned as a market leader.

Main responsibilities of the Front of House Manager include, but are not limited to:

• Monitor the guest service approach and quality standards, and continually seek to improve upon or develop within each area of the Front of House operation to ensure The Berkeley is a market leader for guest service, quality and product.
• Ensure Forbes & LQA company specific standards and standard operating procedures (SOP’s) are in place and achieved consistently across Front of House Division, undertaking regular reviews and inspections to evaluate effectiveness of service delivery and quality and identify opportunities for improvement.
• Work proactively with the Group Reservations function to better anticipate client needs and preferences in all Front of House Division areas and ensure effective delivery of service strategies to achieve guest satisfaction.
• Work proactively with the reservations function to better anticipate client needs and preferences in all Front of House Division areas and ensure effective delivery of service strategies to achieve guest satisfaction;
• Undertake inspections of each departmental area and the property to ensure it is kept in the best condition, recommend preventative maintenance where needed and identify major needs for repair or action.
• Develop and maintain a valued amenities program and guest recognition programs for our guests;
• Develop departmental objectives and goals for the Front of House Division and ensure that short term and long term objectives are achieved.
• Support and work in conjunction with the Guest Relations Manager, Concierge Manager, Director of Special Visits & Embassy Relations to develop departmental concepts and operation to ensure a highly effective and unique offering to our guests and in line with Forbes & LQA standards. Work in conjunction with the Housekeeping, Kitchen and Food and Beverage teams to ensure standards are achieved or exceeded as required.
• Provide effective leadership throughout the division, developing a strong team culture and ethos which supports high levels of guest service delivery, effective communication and knowledge sharing