FT-Merchandising Service Associate-Day

at  Lowes

Riverdale, Utah, USA - 84405

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate10 Nov, 2022Not Specified11 Aug, 2022N/AGood communication skillsNoNo
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Description:

CUSTOMER SERVICE

  • Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs
  • Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
  • Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
  • Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.

Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

  • Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
  • Demonstrates sincere appreciation to customers
  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

Responsibilities:

Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

  • Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
  • Demonstrates sincere appreciation to customers
  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s program

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

  • Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
  • Audit and update pricing labels inside and outside the store to ensure accuracy
  • Follow state-specific guidelines on price changes (Pricing Policy SF-06


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Retail Industry

Sales / BD

Retail

Graduate

Proficient

1

Riverdale, UT, USA