Functional Business Analyst (DoIT System Administrator II)

at  State of Maryland

INTRODUCTION

The Department of Information Technology (DoIT) leads the State in the creation and implementation of information technology solutions that improve IT infrastructure and government services and keep Maryland current within IT industry trends.

MINIMUM QUALIFICATIONS

Experience: Five years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on computers or large client server platforms.
Notes:
1. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university in Information Technology or other related field with specific coursework in the structure and use of automated information systems and three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on computers or large client server platforms for the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached. Employees may be furnished with a pager or cell phone.
Applicants for this classification may handle sensitive data. This will require a full scope background investigation prior to appointment. A criminal conviction may be grounds for rejection of the applicant.
Employees may occasionally be required to travel to field locations and must have access to an automobile in the event a state vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.

This position serves as a Functional/Business Analyst of the Financial Applications System (FAS) team for the statewide Financial Management Information System (FMIS) application.
FMIS consists of the Advanced Purchasing and Inventory Control System (ADPICS), the statewide financial information system (R*STARS) and statewide reporting applications ADHOC/FOCUS, ViewDirect and the WEB Based application – ANSWERS.
Responsibilities include the resolution of level two and three incidents and requests for user support originating in ServiceNow. The analyst’s knowledge of the various FAS applications and general business and accounting practices will enable them to analyze user requests, solve system problems and process user requests into system design specifications.