General Manager - Nova Inn Yellowknife

at  Nova Hotels

ABOUT US

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands in the last 21 years of business, making us one of the larger independent hotel chains in Western Canada. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

JOB DESCRIPTION

Reporting to the Corporate Director of Operations, the General Manager is responsible for managing the day-to-day operations of the Nova Inn Yellowknife. This is accomplished though budgeting & financial management, maintaining cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
The General Manager must provide leadership in service and innovation while providing a working environment that fosters career growth and development for team members.

QUALIFICATIONS AND ABILITIES:

• Progressive management experience in Hospitality.
• Knowledge of Rooms Division Operations and Sales
• Displays a positive attitude, maintains enthusiasm, celebrates success.
• Ability to mentor, coach and develop the Team.
• Strong written and verbal communication skills in English
• Strategic thinker and able to help develop and support the overall business plan.
• Ability to deliver consistently outstanding customer service
• Ability to establish and maintain strong and effective relationships with all key corporate disciplines and the team.
• Fast paced and may require standing, walking or remaining on feet the entire day depending on business levels.
• Goals and standards focused, both personally and for the Team.
• Effective problem solver who finds solutions that are beneficial to the guests, associates and the organization.
• Flexible and energetic with the ability to work under pressure.
• Intermittent business travel will be required.

OPERATIONAL RESPONSIBILITIES:

• Manage all sources of revenue. Focus would be on securing new business while maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations
• Promote hotel’s policies and philosophies to employees and guests through direct and indirect interaction
• Responsible for the development and execution of business plans, including sales plans.
• Develop, prepare, execute and achieve financial goals.
• Ensure full compliance with all regulatory and statutory regulations and requirements, including but not limited to: health, liquor, gaming, environmental and fire code regulations. Maintain up to date on all changes to regulatory requirements affecting hotel operations.
• Represent the hotel in appropriate hotel, tourism and business associations.

FINANCIAL RESPONSIBILITIES:

• Reviews and analyzes monthly financial and operating metric results and works in collaboration with teams to achiever KPIs; net operating income, RevPAR index, guest satisfaction, associate inspections, capital execution and sustainability.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and knows at all times where the hotel stands against budget
• Creates annual budget with the Corporate Director of Operations and mentor the Management Team on their performance throughout the year.
• Possess a strong knowledge GOP, NOI and forecasting.