Self Storage Plus is a regionally dominant self storage management company. Since 2018 it has quadrupled to nearly 100 properties and is now one of the top 10 largest self storage management companies nationally.
Join Self Storage Plus as a General Manager and experience personal fulfillment and measurable success. Manage the day-to-day operations, leasing, and maintenance of our storage facilities. We seek an organized, detail-oriented professional with excellent customer service and communication skills.
Location: Front Royal, VA
Job Type: Full-Time

KEY REQUIREMENTS:

• Customer Service: Excellent customer service and communication skills with internal and external customers. Demonstrating genuine care, empathy, active listening, and building trust. Handling customer inquiries or problems in a timely manner, courteous, and effective manner, and greeting all customers promptly and professionally.
• Time Management: Follow a checklist, prioritize tasks, eliminate distractions, establish a routine, delegate responsibilities, and use electronic calendars (e.g., Microsoft Outlook or Teams).
• Sales Aptitude: Understand and present amenities, identify issues, offer solutions, and use needs-based selling techniques.
• Analytical Skills: Analyze different solutions, efficiently use Microsoft Word, Excel, Outlook, and Point of Sales systems to complete, compile, and submit documents.
• Self-motivated: Handling conflicts and the process forward. Ability to overcome obstacles.

• Oversee and manage all elements of property operations including leasing, marketing, customer relations, rent collection, maintenance, and financial reporting.
• Meet with prospective customers to show properties, explain terms of occupancy, and provide information about local areas.
• Implement policies and procedures to maximize efficiency, minimize costs, and ensure a positive tenant experience.
• Respond to customer inquiries, complaints, and emergencies in a timely and professional manner.
• Conduct regular property inspections and ensure that all safety and security requirements are met clean units, grounds, and common areas, change light bulbs, and make minor property repairs.