Group Soft Services Manager

at  Compass Group

Shaw OL2 8PJ, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Dec, 2024GBP 46000 Annual23 Sep, 2024N/AGood communication skillsNoNo
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Description:

PREDOMINANTLY MONDAY TO FRIDAY BUT SERVICE CHECKS AND EMPLOYEE ENGAGEMENT WILL BE REQUIRED ACROSS ALL SHIFT PATTERNS.

We are looking for an experienced Group Soft Services Manager to join our team to cover 3 sites within the contract in Oldham, Glossop and Manchester where experience in directly managing Catering, Security and Cleaning services is essential.
Integrated facilities management services with a purpose.
We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

Responsibilities:

  • To manage the provision of services across the contract and to have overall to have responsibility for the delivery of services provided.
  • Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.
  • Support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification.
  • To develop and lead a team within the group contract ensuring exceptional service to our clients and to manage the employee life cycle.
  • To have a full knowledge of all areas of work to be covered in the course of duty in accordance with contractual Service Level Agreements (SLA) and Key Performance Indicators (KPI’s)
  • Build and manage client relationships
  • Ensuring 100% statutory compliance is maintained at all times
  • To manage safely all daily activities and adhere to the authority to work process
  • To maintain a high standard of customer care at all times
  • To adhere to all company and client dictated local procedures, policies and instructions


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

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IT Software - Other

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Shaw OL2 8PJ, United Kingdom