Groups & Incentives Manager

at  Wilderness

QUALIFICATION:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

EXPERIENCE:

• 10 – 15 years in the travel & Tourism industry. Management experience advantageous
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy
• Working knowledge of Tour plan and WISH or similar booking/operating system.
• Extensive product knowledge on Southern & East Africa. Not only product focused but destinations and logistics for movement of big groups
• Personal or educational travel experience to the regions that Wilderness operates in will be advantageous.

SKILLS:

• Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
• Proven English literacy.
• Working knowledge of Wilderness Window, RT, TourPlan and WETU or similar booking/operating system.
• Excellent attention to detail.
• Ability to problem solve without compromising accuracy and prioritise changes.
• Driven to offer high quality service levels, strong time management.
• Highly detailed product knowledge – vital for speed in presenting alternatives.
• Strong financial skills, self-starter with high integrity level and ethical conduct.

PRIMARY PURPOSE

To manage the overall reservations sales performance of the team by primarily improving room occupancy figures to all Wilderness camp. Inspiring a team to build strong relationships with the end client, ensuring a positive reservations experience and an excellent group journey with each reservation inquiry. The Groups & Incentives Reservations Manager is specifically accountable for the performance and leadership of the Travel Designers high service standards with the ultimate goal to generate more revenue, achieve high agent/guest satisfaction and improve our service ranking globally.

• This position is based in Johannesburg, South Africa.