Guest Service Agent at TownePlace Suites Estero, FL

Estero, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

16.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Interpersonal skills, Multitasking, Attention to detail, Microsoft Office, Problem solving, Conflict resolution, Administrative tasks, Time management

Industry

Description

Description The TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent. As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment. Responsibilities: - Greet guests and visitors with a warm and welcoming demeanor - Check guests in and out of the hotel, ensuring accuracy of information and timely processing - Answer phone calls and respond to emails in a timely and professional manner - Provide information about hotel amenities, services, and local attractions - Handle guest complaints and resolve issues in a timely and effective manner - Maintain a clean and organized front desk area - Assist with administrative tasks as needed What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN: Dedicated to finding solutions that work Responsive to our partners, our team members, and our guests Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable Value-Oriented - we value diversity, relationships, and performance Engaged - we care about the work we do and the people we work with Nimble - we strive to be flexible and innovative Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate. Requirements Requirements: - High school diploma or equivalent - Previous experience in customer service or hospitality preferred - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Strong attention to detail and accuracy - Proficient in Microsoft Office and other computer programs - Ability to work a flexible schedule, including weekends and holidays

Responsibilities

The Guest Service Agent acts as the primary point of contact, greeting guests and managing the check-in and check-out process. They are also responsible for handling inquiries, resolving guest complaints, and performing general administrative duties.