Head and Neck Cancer Care Co-ordinator

at  The Christie NHS Foundation Trust

We have an exciting opportunity for a Cancer Care Co-ordinator’s to join our clinical oncology Head & Neck team.
Full Time position – Head and Neck Team
The successful candidate will be passionate about making a difference to patients diagnosed with head and neck cancer. If successful you will be offered an opportunity to work within this oncology speciality across varied clinics and patients.
Excellent communication, organisational and prioritisation skills are essential.
The post holder will work alongside the Head and Neck Clinical Nurse Specialists (CNS) /Advanced Clinical Practitioner (ACP) teams, their responsibilities will include
Assisting the CNS /ACP team with the facilitation and implementation of Holistic Needs assessment within the disease group.
Responsible for triaging phone calls and emails to the CNS /ACP service.
Providing support with administrative services including referrals to Macmillan and District Nurses.
Attend relevant clinics with the CNS/ACP team and interact with patient and relatives.
Willing to undertake relevant training days within the disease group and cancer pathway.
Willing to attend relevant MDT sessions if needed.
Signposting patients to relevant services
You will be part of a core team of CNS and ACPs within a wider team of consultants, registrars, speech and language therapists, dieticians, and research staff.
The Head and Neck team provides a comprehensive service to patients at all stages of their cancer journey. These patients may be receiving treatment with curative or palliative intent as well as best supportive care.

PROFESSIONAL/CLINICAL LEADERSHIP:

To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.
Support clinical developments and projects to promote excellence in patient care.
Attend and participate CNS/ACPs Away Days and Strategy Meetings
Recognise personal limitations and work within parameters of job description, or as guided by CNS/ACPs. Seek help appropriately.
Education and Development.
To participate in annual appraisal and accept personal responsibility for growth and development within the role.
Ensure compliance with Trust essential training.
Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice.
Together with other professional colleagues, develop information and resources for patients and their carers.
Research and Audit
Assist CNS/ACPs in audit and evaluation of service delivery and help identify areas for improvement and change

Provide administrative support to the CNS/ACPs.
Maintain the patient Database and ensure all of the information is up to date and accurate
Order supplies and patient information as requested by the CNS/ACPs. Assist the CNS/ACPs with the management of the patient pathway ie ensuring that appointments have been requested and booked.
Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS/ACPs with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person.
Triage telephone and email enquiries, using criteria agreed with the core team.
Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggie’s and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS/ACPs or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner.
Act as an advocate and facilitator for patients; linking with CNS/ACPs to resolve any issues.

Ensure accurate documentation of patient care in accordance with hospital policies and standards.

• Assist the CNS/ACPs with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group