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Head Of Customer Experience at On-Hire

6th of October, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Customer Service, Leadership, Analytical Skills, Communication Skills, Team Management, Customer-Centric Approach, Customer Loyalty, Data-Driven Decision Making, Mentoring, Collaboration, Industry Trends, Customer Advocacy, Feedback Analysis, Experience Management, Customer Insights

Industry

Human Resources

Description

A leading company in financial services industry is seeking for the head of customer experience strategy and ensuring a seamless and engaging journey for all customers. In this role, you will oversee all aspects of customer interactions and develop strategies to enhance customer satisfaction, loyalty, and advocacy. Key Responsibilities: Define and implement the customer experience vision and strategy across all touchpoints. Lead and mentor a team responsible for delivering high-quality customer service and support. Analyze customer feedback and insights to identify areas for improvement and drive necessary changes. Collaborate with product, marketing, and sales teams to ensure a customer-centric approach in all initiatives. Monitor customer experience metrics and KPIs to assess the effectiveness of strategies. Develop and manage customer experience programs to foster customer loyalty. Stay informed on industry trends and best practices in customer experience management. Serve as the voice of the customer within the organization, advocating for their needs and preferences. 1. Bachelor’s degree in Business Administration, Marketing, or related field. 2. 10+ years of experience in customer experience, customer service, or related roles, with at least 5 years in a leadership position. 3. Proven track record of designing and implementing customer experience strategies. 4. Strong analytical skills and experience in using data to drive decision-making. 5. Excellent leadership and team management skills. 6. Exceptional communication skills, both verbal and written. 7. Customer-focused mindset with the ability to foster strong relationships. 8. Familiarity with customer experience technologies and tools. Attractive Package

Responsibilities

Define and implement the customer experience vision and strategy across all touchpoints while leading a team to deliver high-quality customer service. Analyze customer feedback to identify areas for improvement and collaborate with various teams to ensure a customer-centric approach.