WHAT WE OFFER

• permanent employment
• Flat hierarchies and short decision-making and communication channels
• Hybrid working up to 3x per day including complete equipment of the workplace
• 28 days of vacation (increase to 30 days after 4 years of service)
• Individual health premium for low number of sick days
• Extensive continuing education and training opportunities
• Bonuses for special occasions (e.g. anniversaries, employee referrals)
• Benefits (meal vouchers, company bike, etc.)
• Regular company events (e.g. summer party, Christmas party)
• coffee, tea & water free of charge
• Free employee parking and good transport links, including public transport

• deputy responsibility for the commercial management of all work processes
• Cross-team management of work volume and employee deployment
• implementation of strategic projects and workflow changes
• Supporting the department management in commercial management and project work
• Responsibility for ordering process, complaints and customer service (CS and field service)
• Creation, control and development of KPIs for quality improvement
• Process optimization and automation in coordination with department management and customers
• Ensuring service levels in telephony