SKILLS AND EXPERIENCE

We don’t have any essential requirements, but we do have a few areas we’ll look for in during the recruitment process.
Customer service – previous experience of working in customer service is not essential. A positive attitude and desire to work in a customer facing environment are of greater importance.
Teamwork – can demonstrate previous experience of working as part of a team to achieve a shared goal or target. Understands that working in retail means being flexible to support colleagues and workload according to needs.
Merchandising skills – Able to identify product types and use guidelines to ensure displays are well presented and stocked according to specifications, seasonal promotions, and special offers.
Communication – asks relevant questions to ensure they are listening carefully to customers individual needs and reacting accordingly. Adapting their style to different customer types. Communicates openly and honestly with respect and clarity with colleagues and manager.
Product knowledge – able to learn about a diverse range of products but also able to understand the background to those products- how they’re grown and produced as well as a passion for cocoa, and a strong desire to learn about people’s differing tastes and any relevant allergens. Always ready to learn about new products and innovations as they are introduced.

Customer Experience – Responsible for providing excellent customer experiences through delivery of our experience program, Phoenix, which will include welcoming customers, exploring the customer needs and being available to answer any questions or provide any support they may need, to deliver an excellent customer journey in our stores through retail, whilst optimizing sales through effective customer experience and selling techniques.
Brand – Be a Brand Ambassador and you will share and develop your retail and cocoa knowledge to give all our customers a consistent customer experience.
Product knowledge – Responsible for learning our range of products including the variety of products and categories we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics. Will also be running tasting sessions and demonstrations for customers of products.
Stock – Working with the team on receiving deliveries, adhering to H&S guidelines, and ensuring stock is safely secured in stockroom areas. On the shop floor, responsible for ensuring stock is presented appropriately according to guidelines, kept clean and tidy and best before dates are adhered to.
Operations - Ensure Health & Safety compliance through effective Daily Operations. Maintain outstanding hygiene & cleanliness standards throughout the store. Maintain all aspects of store security in accordance with company policies & procedures (example: Cash, Stock, IT, Buildings, H&S). In the absence of the Store Manager and Assistant Manager, be responsible for the opening and closing procedures for the store & all business requirements whilst holding the store and Keys.