Hotel Guest Services Supervisor

at  Quality Inn Conference Centre Kingston Central Comfort Suites Kingston Central

The Guest Services Supervisor is responsible for, in conjunction with the Guest Services Manager, the coordination of day to day operations of the front desk to ensure that each guest has a comfortable stay, and that his or her needs are met while maintaining a motivated and empowered Front Desk team.

QUALIFICATIONS:

• Completion of secondary school diploma plus additional post-secondary courses in a related area, or equivalent
• Minimum 1-year front desk experience
• Previous supervisory experience preferred
• Must be flexible to work days, evenings, weekends, holidays
• Excellent interpersonal and employee relations skills
• Strong decision making and problem solving skills
• Ability to work under pressure while maintaining tact and diplomacy
• Posses a high degree of enthusiasm, initiative and professionalism
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
• Our COVID-19 Workplace Vaccination Policy requires that all employees be fully vaccinated against COVID-19 as a condition of employment. Individuals who are not vaccinated for medical reasons or other protected ground under the OHRC can request an exemption from the employer. If approved the individual will be subject to other health and safety guidelines.
  _
  We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status or family status of that person or that group or class of persons._
  We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.
  We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
  Job Types: Full-time, Permanent
  Salary: $18.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Front desk: 1 year (preferred)

• Monitor employee performance and make recommendations to Manager regarding development, training and corrective action
• Perform all tasks of a Guest Service Representative
• Ensure all operations and cash handling are done per hotel policies and procedures
• Foster effective communication with all departments to ensure a positive guest experience as well as to ensure the health & safety of staff and guests
• Maintain information on prices, rates, specials, packages, programs, etc, and assist in ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Assist in recruiting and training front desk employees
• Promote & manage the hotel’s guest loyalty program
• All other duties as assigned