Housing Focused Case Manager Team Lead at The Road Home

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

20.9

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Crisis Intervention, Trauma-Informed Care, Team Leadership, Community Networking, Emotional Regulation, Organizational Skills, Customer Service, Creative Problem Solving, Interpersonal Skills, Record Keeping, Boundary Setting, Transportation, Collaboration, Training, Advocacy

Industry

Non-profit Organizations

Description

Who We Are The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed. Benefits Summary The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week) Health Care Plan (Medical, Dental & Vision) HSA, FSA, HRA (We reimburse part of your deductible!) Retirement Plan (403B with TRH contribution and match) FREE Life Insurance for employees Paid Time Off (Vacation, Sick & 12 Public Holidays) One Floating Holiday Per Year Free Short Term & Long Term Disability Employee Assistance Program Free Training & Development Tuition Assistance for a wide variety of classes! Public Service Loan Forgiveness (PSLF) qualifying agency Job Summary The Housing Focused Case Manager Team Lead will provide trauma-informed, guest-driven case management services to individuals who are experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The Housing Focused Case Manager Team Lead will assist in supervising a small team of Case Managers through client interactions, administrative needs, and other duties, including but not limited to maintaining professional boundaries, emphasizing teamwork, and creating an environment that fosters growth, all while managing their own case load of clients. The services provided include identifying and engaging with individuals in our Resource Centers and connecting them with resources in the community that will aid in their transition into housing. The Housing Focused Case Manager Team Lead will work within the shelter team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a shelter-wide scale. *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. *This is an in-person position. *This is an in-person position that requires travel between various resource centers and shelters. Location Pamela Atkinson Resource Center 3380 S 1000 W, South Salt Lake, UT 84119 Reports to Supportive Services Manager Position Status Full-Time, 40 hours Shift Monday-Friday 40 Hours Grade, Salary Rate Grade 6, $20.90/Hour FLSA Status Non-Exempt Help individuals experiencing homelessness get into housing. Assist guests in identifying barriers and connect them with appropriate resources in the community. Use agency vehicles to provide transportation for guests in their pursuit of housing. Assisting our diverse population of guests on your set caseload to establish goals. Engage with all guests to connect them with resources and housing options. Follow agency guidelines to create healthy boundaries with guests. Daily collaboration with all departments promoting a healthy team environment. Seeking out, engaging, and networking with community partners to find housing options and additional resources. Attend daily open office hours as a team to interact and provide guests with resources to further their housing goals. Attend weekly team meetings and contribute to case conferencing conversations. Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more. Participate in emergency drills and environmental safety activities, as required. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. *Other duties as assigned. *Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. Crisis Management Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources. Utilizing the training we provide to jump into high-stress situations in an effective and trauma-informed way Assist with de-escalation and crisis intervention with guests in crisis. Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline. Team Lead Serve as a Role Model for the team by exhibiting a willingness to interact with challenging clients, seek out resources and information that may contribute to the success of the team, and accept a higher level of responsibility overall Assist the Supportive Services Manager in moderate administrative duties such as attending meetings and taking notes, correcting the Case Load Tracker, and interacting with community partners as needed Assist the Supportive Services Manager in moderate supervisory duties such as supporting other team members with their goals, promoting and maintaining a level of professionalism and fairness in the workplace, and keeping an open line of communication with the Supportive Services Manager regarding both Be a consistent and timely communicator, answering texts and emails promptly and reliably. Establish an environment that promotes growth, support, and advocacy for both shelter guests and team members Represent PARC Case Management by attending partner meetings regularly, specifically Community Triage Group, First Step House Collab, and Project RIO. Promoting Best Practice Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve. Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging. Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. Maintain healthy boundaries using trauma-informed approaches in all interactions. *Must pass a pre-employment background check and drug screening. Education and Experience Experience working with diverse and/or vulnerable populations is preferred. Lived, work or volunteer experience preferred or a degree in a related field Skills and Expectations Comfortable using agency vehicles to transport guests. Creative thinking to overcome housing barriers. Networking with community partners to find housing solutions. Strong organizational skills for maintaining accurate records and timely case notes. Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions Strong interpersonal skills and ability to work with diverse populations. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. Ability to accept supervision, direction, and feedback with openness. Be reliable, dependable, and consistent in attendance. Strong interpersonal skills and ability to work with diverse populations. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. Ability to accept supervision, direction, and feedback with openness. Be reliable, dependable, and consistent in attendance. Physical and Equipment Requirements Ability to lift and move heavy items up to 50 pounds Ability to sit, stand, and move for at least an hour at a time or more. Ability to bend, squat, kneel, twist, push, and pull to perform job functions. Ability to use stairs or steps. Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.

Responsibilities

The Housing Focused Case Manager Team Lead will provide trauma-informed case management services to individuals experiencing homelessness, assisting them in achieving stable housing solutions. They will supervise a small team of Case Managers while managing their own caseload and collaborating with community resources.