OVERALL PURPOSE OF THE ROLE

To provide advice and guidance to client staff and line management on transactional HR issues including policies, procedures, and employee relations matters, by telephony, email, and post.
To undertake workplace investigations and to provide an HR service on a wide variety of HR related initiatives as required.

KEY RESPONSIBILITIES ARE:

• To provide advice and guidance on all HR related matters by telephony, email, and post, as and when required, and to ensure that all SLAs, including SSC wide SLAs are achieved.
• To provide HR and Employee Relations case management services in accordance with relevant legislation, current client policies and procedures, Cases and Precedents databases and best practice.
• To undertake workplace investigations on disciplinary, grievance and dignity at work complaints, to frame and agree Terms of Reference, and to agree and meet report submission dates.
• To demonstrate sensitivity to the client and provide a proactive structured approach to all case investigation activities, through to the documentation and presentation of reports and case closure.
• To seek and take direction from client HR where appropriate and follow case escalation procedures in accordance with any agreed protocol.
• To contribute to the development of the Cases and Precedents databases as appropriate.
• To regularly report on case workload progress to the relevant Manager and escalate service management issues as appropriate.
• To be responsible for the quality and timeliness of case management support delivered in relation to Equal Opportunities, Discipline and Grievance, Employment Tribunals, Performance Management Appeals and complaints to external bodies, including but not limited to, background briefs, discovery, further particulars and any other support required to ensure service excellence.
• To provide support and to lead when appropriate on a range of HR initiatives within the post holder’s sphere of knowledge and experience, to a variety of client organisations.
• Supervise work of others as required.
• To participate in training and mentoring activities, ongoing coaching, CPD and agreeing personal objectives.
  Other tasks may be assigned to the role over time based on business need within HR Services and following consultation with the post holder.