HR Help Center Technician

at  Oregon State University

JOB SUMMARY

University Human Resources is seeking a Help Center Technician. This is a full-time (1.00 FTE), 12-month, professional faculty position.
The HR Help Center is part of the University Human Resources (UHR) Service Center. The Service Center is comprised of five main operational areas/teams: Recruitment Services, HR Support Services, HR Help Center, Employee Benefits, and the Student Employment Center. The HR Help Center consists of a team responsible for several functional areas that include the Ask HR help desk, verbal employment verifications, staff fee benefits, data auditing, and time and leave administration. The team strives to ensure timely processing of verbal employment verifications, accurate auditing and application of staff fee benefit requests, high quality service to customers of the Ask HR help desk, and accurate and appropriate time and leave administration.
The purpose of this position is to support the team in the areas of Ask HR, data auditing, staff fee requests, with an emphasis on time and leave administration, but may be called on to help in any area of the Service Center as needed.
The position requires an individual who is well-versed in working with the public, has patience and good listening skills, can effectively communicate verbally and in writing, can prioritize and complete a wide variety of tasks throughout the day, and strives to create a pleasant experience for all customers.

HTTPS://JOBS.OREGONSTATE.EDU/POSITION_DESCRIPTIONS/20383

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