MINIMUM QUALIFICATIONS

• Diploma or degree (or equivalent) in IT or related subject or equivalent education gained through work experiences.
• Previous experience in a network, server, and user support and problem-solving role.
• Strong working knowledge of VMware vSphere.
• Strong working knowledge of Windows servers, Microsoft Active Directory.
• Strong working knowledge of backup and recovery platforms, preferably Dell.
• Working knowledge of File Services platforms and protocols such as Isilon, Nasuni, NFS / SMB.
• Ability to administer a multi-site infrastructure including servers, storage and virtualisation.
• Working knowledge of current communications devices and protocols, server and desktop technologies.
• Ability to manage multiple projects, activities and tasks simultaneously.
• Facilitation and change management skills.
• Highly developed verbal and written communication skills.
• Good customer and vendor relationship skills.
• Awareness of the importance of change control and customer-driven service for internal and external audiences.
• Ability to work flexibly with the team to ensure timely delivery of service.

ROLE SUMMARY

We are currently looking for a skilled and proactive I.T Systems Engineer to join our dynamic IT Operations team in Dunfermline on a 6-month fixed-term contract. In this pivotal role, you will play a key part in supporting, implementing, and optimising our business-critical IT infrastructure, ensuring robust and efficient systems that enable smooth operations across the organisation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for maintaining and running the backup and recovery procedures.
• Responsible for carrying out support and maintenance of the IT infrastructure including server, virtualisation and storage platforms.
• To provide 1st and 2nd line user support, including problem solving and resolution of issues to allow effective use of information systems.
• Setup and configuration of PC’s, servers, Storage and other IT network devices.
• Maintain and develop documentation and reports associated with IT infrastructure.
• Liaise with IT colleagues in UK and NA to ensure system availability and reliability.
• Manage and implementation of scheduled IT Projects.
• Assist in hardware and software asset management.
• Ensuring security of IT infrastructure.