ICT Service Management Officer, APS Level 6, Digital Strategy and Operations

at  Department of Industry Innovation and Science

Canberra, Australian Capital Territory, Australia - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate10 Nov, 2020Not Specified24 Sep, 2020N/AGood communication skillsNoNo
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Description:

OUR IDEAL CANDIDATE

We are looking for a person with passion and experience delivering high quality service, is prepared to perform on-call work and actively contribute to the sections ongoing development.

To be successful in the role, you will:

  • deliver great service and
  • work with our stakeholders to help deliver improved ICT services
  • be able to manage ICT incidents, managing escalations, communications and post incident reviews
  • be able to assist with all areas of the team functions as required
  • assist with the establishment of new functions, such as ICT Capacity Management
  • be flexible and responsive to our clients needs
  • be pro-active and prepared to take ownership of work items
  • have excellent people skills and
  • have strong stakeholder management skills, including the ability to work with a broad range of people from a variety of backgrounds and skill levels
  • will collaborate with peers to deliver shared outcomes and shared knowledge
  • will contribute to a positive and rewarding work environment in which different perspectives are encouraged and diversity is embraced
  • will be able to co-ordinate and negotiate outcomes with stakeholders
  • be a continuous learner and participate in continuous improvement including
  • ensuring the ongoing improvement and innovative service delivery
  • learning from your experiences and finding improved ways of working
  • participating in change and building organisational capability
  • have a technical background and experience
  • working in an enterprise ICT environment along with a broad knowledge/ understanding of the variety of technologies and systems in use
  • with an understanding of contemporary ICT delivery approaches such as Agile and ITIL –experience using these approaches will be highly regarded
  • have great written, verbal skills
  • including the ability to produce a range of high quality written material – staff across the department will be your audience for some of your work.

HOW TO APPLY

Your application must not contain any classified or sensitive information. This includes in your application responses, resume and any other documents. Applications containing classified information may not be considered by the selection panel.
You are required to complete your application online. Aligning your responses with the above job description, provide a one page pitch (750 word maximum) explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position.
You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format)

Responsibilities:

WHAT YOU WILL DO

The successful candidate will participate in a range of ICT Service Management related activities including Incident Management, Problem Management, Change Management and Transition into Service. You will work with our stakeholders helping to drive improved delivery of ICT services within the department including:

  • assess and approve changes
  • manage high priority incidents
  • follow up the recommendations of Post Incident Reviews through to conclusion
  • assist with the transition into service of projects to ensure that resolver groups and service desk have relevant support material and training
  • develop and establish an ICT Capacity Management discipline.

The ICT Service Management team is accountable for the ICT Service Management practice, working closely with our stakeholders, we deliver services for a range of disciplines including:

  • Incident Management
  • Problem Management
  • Change Management
  • Transition into Service
  • Software Libraria

To be successful in the role, you will:

  • deliver great service and
  • work with our stakeholders to help deliver improved ICT services
  • be able to manage ICT incidents, managing escalations, communications and post incident reviews
  • be able to assist with all areas of the team functions as required
  • assist with the establishment of new functions, such as ICT Capacity Management
  • be flexible and responsive to our clients needs
  • be pro-active and prepared to take ownership of work items
  • have excellent people skills and
  • have strong stakeholder management skills, including the ability to work with a broad range of people from a variety of backgrounds and skill levels
  • will collaborate with peers to deliver shared outcomes and shared knowledge
  • will contribute to a positive and rewarding work environment in which different perspectives are encouraged and diversity is embraced
  • will be able to co-ordinate and negotiate outcomes with stakeholders
  • be a continuous learner and participate in continuous improvement including
  • ensuring the ongoing improvement and innovative service delivery
  • learning from your experiences and finding improved ways of working
  • participating in change and building organisational capability
  • have a technical background and experience
  • working in an enterprise ICT environment along with a broad knowledge/ understanding of the variety of technologies and systems in use
  • with an understanding of contemporary ICT delivery approaches such as Agile and ITIL –experience using these approaches will be highly regarded
  • have great written, verbal skills
  • including the ability to produce a range of high quality written material – staff across the department will be your audience for some of your work


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Information Technology

Graduate

Proficient

1

Canberra ACT, Australia