At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This position in the Deposit Claims Services FCRA/IDT Claims team will be responsible primarily for investigations related to unauthorized account claims and FCRA consumer disputes. The position may also entail quality control and recovery or reversal of funds effecting the claimant. We are seeking someone with strong attention to detail and written communication to help ensure the accuracy of cases while ensuring compliance with federal regulations and network rules. Ideally, we are seeking an individual with fraud, identity theft, or claims investigation experience. May involve analytical research, four wall investigations, validations, general transaction processing, issuing provisional/final credit, reversing fees and interest, sending customer facing communications, and/or recovering funds through merchants and other financial institutions. This position is multi-faceted and requires a high level of accuracy, attention to detail, the ability to retain knowledge and learn new forms of claim processing to assist other areas as necessary.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Typically three or more years of related work experience

PREFERRED SKILLS/EXPERIENCE

• Thorough knowledge of products, services, terminology, policies, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proficient technical/analytical aptitude, with the ability to competently use MS Office products, case management platforms, transaction processing systems, and risk management software
• Proven commitment to high quality customer service
• Good time management skills in a deadline sensitive environment
• Ability to work with well with customers and discern and communicate complex details related to claims or disputes
• Effective verbal and written communication skills
• For team lead or work coordinator roles, prior process oversight or supervisorial experience is preferred
  

  USBOps

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la