Incident Manager (POS & Kiosk)

at  McDonalds

Company Description:
McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
We are the US Technology Team. Our technology powers 30+ million orders every single day - serving almost 10% of the US population daily! We are passionate leaders, who use technology to create a better and more innovative McDonald’s.
We are looking for a self-starting teammate to be a part of the POS and Kiosk Release Management team. This individual should be trained and/or certified in Agile and has been applying their agile learnings for more than one year. The focus of this role will be to function as the lead Defect Manager for the US Technology software platforms. This role will be responsible for overall defect management activities and monitoring for all platforms. This position also entails combining Project Management practices with Agile standard processes to ensure an effective and efficient Software Development Life Cycle. This individual will have the responsibility of supervising and motivating project groups working in an agile environment, to enable them to complete assigned tasks in a timely manner and deliver high-end quality solutions.
In addition to the required technical competencies, this role is also required to maintain a culture of collaboration ensuring accountability and continuous improvement within the Release Management team and across the organization. Encourage knowledge sharing, innovation, and cross-functional collaboration to drive organizational success.