Infrastructure Support/Helpdesk Technician - F/H/X

at  Amaris

Job description
We are seeking a dynamic Infrastructure Support/Helpdesk Technician to provide essential IT support for end-users, troubleshooting laptops, printers, mobile devices, and managing basic network and videoconferencing systems.

Provide IT support to end-users, including assistance with laptops, printers, mobile phones, and basic network troubleshooting.
Set up and configure laptops for employees, ensuring they are ready for use, and perform basic troubleshooting when issues arise.
Support video conferencing systems, ensuring smooth operations for virtual meetings.
Participate in both ongoing support projects and transformation initiatives within the IT department.
Ensure timely and efficient handling of IT service requests and incidents, with a focus on user satisfaction.
Assist in basic network troubleshooting and maintenance to ensure stable and secure connectivity.
Troubleshoot and resolve basic technical issues related to hardware and software.
Collaborate with the IT team to ensure that all systems are up-to-date and functioning properly.
Manage and prioritize multiple support requests in a dynamic work environment.
Contribute to continuous improvement initiatives within the IT support processes.