Inpatient Access Coordinator

at  Imperial College Healthcare NHS Trust

We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but very supportive department. The post holders will be the first point of contact for patients awaiting surgery , and will ensure they deliver excellent customer service and patient care at all times. You will be responsible for taking a large volume of calls from our service users, so an excellent telephone manner is imperative. You will also be required to coordinate surgical bookings for our patients alongside their pre-operative assessment bookings in line with their upcoming surgery. The ability to organize, manage, and take responsibility for your own workload is integral to being successful in this role.
You will need to be organized, a logical thinker, enthusiastic, and highly motivated. A cheerful, caring and kind nature is essential as part of our Imperial values, delivering the best in patient experience. The ability to communicate effectively on all levels, and with a variety of different stakeholders is imperative for this role. Candidates must also be able to multi-task and good problem solving skills are essential.
The Patient Service Centre (PSC) is an ongoing project to centralize inpatient and outpatient bookings, diagnostic bookings, and switchboard across the Trust. It offers plenty of development opportunities for the right candidate to gain a vast amount of valuable knowledge about a wide range of specialties, and offers many opportunities to progress within the PSC. This will undoubtedly also help open up further opportunities beyond the PSC if your goal is to progress your career within the NHS.
Ideally, you would have a good understanding of RTT performance targets, waiting list management, and the hospital environment; however, this is not essential if you can demonstrate the other required skills.
The departments operate opening hours of 8am-8pm Monday – Friday, and successful candidates will be required to work on a shift basis.
To provide a comprehensive and efficient Trust-wide booking service for all patients awaiting elective treatment on the Inpatient, Day-case, and Planned Waiting Lists.
To work with stakeholder services in order to help manage their waiting lists to ensure it is clean and without historic information
To ensure that admission requests are processed and booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the Patient Administration System (PAS) and other electronic and paper systems as required.
To work with stakeholder services to ensure patients are treated within target treatment dates
To recognise and correct errors in pathways on the Trust’s PAS system
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job adver

Please refer the Job description for details