Institutional Client Services Associate (German Speaking)

at  interactive brokers

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”
We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and a German is preferred.
We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.
At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.

QUALIFICATION & SKILLS

• Strong knowledge of listed Equities, Options, Futures, and FX.
• Analytical problem-solver with a passion for technology and financial markets.
• Prior experience in international settlements or clearing operations is a plus.
• Bilingual (English and German preferred).
• University degree or higher.
• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

First point of contact for client queries, including but not limited to:

• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks including client training, general market research and development