About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description

Job Responsibilities:

• Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
• Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently, and members receive timely resolutions.
• Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
• Analyze monthly performance metrics for our membership enquiries, identifying areas for improvement and optimization.
• Support the development of new toolkits, playbooks, and loyalty programme initiatives, helping us evolve and innovate.
• Analyze the loyalty landscape, uncovering valuable insights and trends to inform our future strategies.
• Contribute to the launch of new loyalty initiatives, assisting with operational coordination and on-the-ground activation.

Job Requirements:

• Currently pursuing a diploma/degree in Hospitality or Marketing.
• Passion for the hospitality industry and a desire to learn and grow.
• Strong computer skills and proficiency in Microsoft Office.
• Analytical abilities and a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to work independently and take initiative, combined with strong time management skills.
• Collaborative spirit and the ability to thrive in a multicultural team environment.
• Strong ethical values with a professional demeanor.
• Creative, inquisitive, and driven to make a difference.

Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified

• Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
• Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently, and members receive timely resolutions.
• Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
• Analyze monthly performance metrics for our membership enquiries, identifying areas for improvement and optimization.
• Support the development of new toolkits, playbooks, and loyalty programme initiatives, helping us evolve and innovate.
• Analyze the loyalty landscape, uncovering valuable insights and trends to inform our future strategies.
• Contribute to the launch of new loyalty initiatives, assisting with operational coordination and on-the-ground activation