International Mobility Client Services SME

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

SKILLS:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Coach & Mentor a dedicated team of IM Client Services specialists.
Own the end to end all requests, updates, issues and escalations related to own area and pro-actively set-up own priorities and support the team.
Delivers high-impact HR IM Services activities for assigned transferees and/or business-facing HR in line with the approved relocation plan, including monitoring vendor performance and ensuring feedback is inputted to the vendor management process.
First level support for P&C and the business in respect of managing projects - maintaining focus on cost effectiveness, apply boundaries of international mobility policy suite whilst maintaining a focus on business need.
Develop relationships with host model advisors, to ensure services delivered effectively support business need within bp international policy suite and client service framework.
Utilises knowledge of policy, practice, and precedent to advise and counsel on policy-related disputes
Ensures data quality and data security relating to international assignments, expatriate payroll, etc.
Supports and executes projects and activities within the IM people plan to support delivery of business strategy.
Prepare assignment documentation and manage policy exception requests.
Manage changes to compensation and assignment packages.
Seeks continuous improvement and efficiency opportunities in order to centralise, standardise and simplify IM administration, contributing to the delivery of improvement projects and initiatives.
Investigate, liaise and resolve complex issues involving multiple systems and stakeholders by conducting a full background research and develop contingency plans.
Responsible for data management and data quality in MyMobility system including payroll delivery.