International Relations Manager - Corporate

at  HCA Healthcare UK

FULL TIME / PERMANENT

Salary: Competitive with a range of exceptional benefits
We’re looking for an International Relations Manager – Corporate to join our corporate team based in London.

As an International Relations Manager - Corporate you’ll…

• Liaise with consultants and clinical staff regarding medical opinions, appointments, treatment plans, updates for patients.
• Liaise with the Department of Health providing regular updates on patients, and responding to queries within the agreed timeframes
• Creating a spreadsheet with all patient information across sites which includes weekly patient updates and all upcoming appointments
• Ensure all appointments for patients are inputted in the shared calendar
• Get updates following each outpatient appointment, chase reports and ensure all referrals/investigations are arranged in a timely manner
• Attend MDTs and case conferences for each patient and ensure an update is provided to the sponsor following this
• Work in an integrated way with the international teams at each site
• Ensure letters of guarantees are in place before each appointment and have been shared with the relevant members of staff and scanned on Meditech
• Ensure the patient has been informed of each appointment and has an interpreter booked before each appointment
• Deal with complaints appropriately by escalating to the relevant clinical and non-clinical staff
• Provide sensitive and caring liaison point for the patient to discuss needs or concerns
• Weekly calls to all patients to check in and ensure any issues are proactively dealt with
• Effective communication with colleagues to ensure patient satisfaction
• Minimum of bi-weekly ward rounds to all inpatients
• Organise tours for overseas visitors when needed
• Taking the lead on client facing comms, being an escalation point for any challenges.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Corporate International Relations Team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

Please refer the Job description for details