Issue Manager

at  Citi

New York, New York, USA - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate13 Oct, 2022Not Specified13 Jul, 20226 year(s) or aboveProject Plans,Government,Milestones,Management Skills,Communication Skills,Thinking Skills,Internal Audit,Partnerships,Credit Cards,Regulations,Communications,Regulatory Affairs,Independence,Service OperationsNoNo
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Description:

The Digital In-Business Risk and Control Issues Manager is responsible for driving the end to end process spanning the life cycle of a business issue including:

  • Identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Business Issue Owners.
  • Identifying the Business Owner for an issue and engaging key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, CBORC Management, and other relevant support functions as appropriate throughout the issues management process.
  • Facilitating the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.
  • Assessing and recommending issue severity to drive expectations on resolution activities and timeliness.
  • Providing insight and consultative support to the Business Issue Owner on remediation approaches, timelines and compensating controls.
  • Informing and supporting the Business Issue Owner through the managing of project plan and deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes.
  • Implementing issues data quality and reporting standards in accordance with the NA Issue Management Procedures to ensure that all relevant information, including issue definitions, root cause, remediation, and financial impacts, is captured accurately and is understandable to broader audiences.
  • Supporting additional oversight and validation routines required by functions such as Internal Audit and Compliance
  • Ensuring that all relevant issues are tracked in appropriate systems of record
  • Driving a holistic view of the issue to ensure impacts to other lines of business or functions are identified
  • Working with the business partners to develop a culture that fosters self-identification of business issues

QUALIFICATIONS

  • 5+ years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management.
  • Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
  • Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities.
  • Strong judgment and critical thinking skills.
  • Self-motivated with a passion for establishing and maintaining a culture of control within the business.
  • Bachelor’s degree required or equivalent job experience
  • Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance, Government and Regulatory Affairs.
  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
  • Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable rules, regulations, and processes.
  • Pragmatic problem-solver, forward thinker with independence of thought.

JOB PROFILE SUMMARY

The Business Associate is a senior level position responsible for the overall administrative activities of a business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business Associate may coordinate and manage activities such as the tracking of business financials, employee headcount and other administrative needs as necessary. May manage ad hoc projects as requested.

QUALIFICATIONS:

  • 6-10 years of experience in a financial services role
  • Communications or marketing experience preferred
  • Demonstrated working knowledge of financial services industry
  • Consistently demonstrates clear and concise written and verbal communication skills

EDUCATION:

  • Bachelor’s Degree/University degree or equivalent experience
  • Master’s degree preferred
    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
    -

How To Apply:

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Responsibilities:

RESPONSIBILITIES:

  • Serve as communications lead on strategy development and execution for internal business messaging
  • Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives
  • Assist leadership/Chief of Staff in promoting and executing communications program
  • Drive productivity/ cost savings initiatives in partnership with the senior management team
  • Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications
  • Identify and develop business content for deployment, to enhance brand awareness with stakeholders and clients
  • Advise, write and edit on company-wide communications
  • Develop and maintain communication standards and procedures; serve as subject matter expert on communication tools and applications
  • Develop monthly communications metrics to monitor and measure impact of the communication plan
  • Participate in leadership meetings to assess scope of communications needs, educate leadership on strategy, and make recommendations for achieving desired impact
  • Complete financial deliverables including monthly forecasts, the annual investment process, client reporting and ad hoc requests
  • Leverage technology and tools to enable communications and generate excitement and interest in risk communications
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The Digital In-Business Risk and Control Issues Manager is responsible for driving the end to end process spanning the life cycle of a business issue including:

  • Identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Business Issue Owners.
  • Identifying the Business Owner for an issue and engaging key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, CBORC Management, and other relevant support functions as appropriate throughout the issues management process.
  • Facilitating the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.
  • Assessing and recommending issue severity to drive expectations on resolution activities and timeliness.
  • Providing insight and consultative support to the Business Issue Owner on remediation approaches, timelines and compensating controls.
  • Informing and supporting the Business Issue Owner through the managing of project plan and deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes.
  • Implementing issues data quality and reporting standards in accordance with the NA Issue Management Procedures to ensure that all relevant information, including issue definitions, root cause, remediation, and financial impacts, is captured accurately and is understandable to broader audiences.
  • Supporting additional oversight and validation routines required by functions such as Internal Audit and Compliance
  • Ensuring that all relevant issues are tracked in appropriate systems of record
  • Driving a holistic view of the issue to ensure impacts to other lines of business or functions are identified
  • Working with the business partners to develop a culture that fosters self-identification of business issue


REQUIREMENT SUMMARY

Min:6.0Max:10.0 year(s)

Financial Services

Accounts / Finance / Tax / CS / Audit

IT

Graduate

Proficient

1

New York, NY, USA