IT Business Analyst

at  Charter

OVERVIEW:

Charter is currently seeking an experienced IT Business Analyst to support a Cisco Phone implementation project across multiple locations in the Lower Mainland of Vancouver, BC, starting mid-September 2024. The ideal resource will have 7+ years of Business Analyst experience gathering and documenting phone system requirements, understanding end-user needs, and creating workflow documentation. Previous experience supporting IT projects in a healthcare environment is required. A strong understanding of Cisco phone systems would be a strong asset. Location: Burnaby, BC/Surrey, BC (Onsite) Term: Nine (9) months.

QUALIFICATIONS AND EXPERIENCE:

7+ years of Business Analyst experience gathering and documenting system requirements, analyzing workflows, and creating workflow documentation.
Experience supporting IT projects in a healthcare environment is required.
Experience conducting one-on-one meetings with stakeholders at all levels, including end-users, receptionists, and managers, to understand the specific phone system needs, including call handling, voicemail, paging systems, and other phone functions.
Experience utilizing Microsoft Visio.
Experience creating and maintaining project documentation, including business requirements documents, technical specifications, and user guides.
A strong understanding of Cisco phone systems would be a strong asset.
Education: active industry certifications i.e., CBAP, would be an asset.
Excellent communication (written and verbal) in English is required.
Must be authorized to work in Canada.
Note: Must be legally eligible to work in Canada. Unfortunately, we are not able to sponsor candidates

Please refer the Job description for details